Service Integration and Management (SIAM) Manager

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Job Title: Service Integration and Management (SIAM) Manager

Base Location: Cody Technology Park, Farnborough

Job Type: Full-time

Department: Technical Operations

Role Overview:

UK Connect, a leading provider of advanced connectivity and IoT solutions, seeks an experienced and dynamic SIAM Manager responsible for integrating and managing the delivery of our services to ensure a cohesive and unified service experience for our customers. This role will enhance the collaboration between our service delivery, service desk, and customer operations teams. The SIAM Manager will be the primary point of contact for service-related customer interactions, including conducting monthly service review meetings and driving continuous service improvement initiatives within UK Connect.

About UK Connect:

Each year, we connect over 2,500 customer locations nationally, providing critical day-one connectivity and IoT solutions to some of the world's and UK's best-known brands and government organisations, offering you the opportunity to impact diverse organisations significantly.

Some of the organisations we connect include:

• FTSE 100 Housebuilders
• The UK Ministry of Defence
• The UK Met Office

Key Responsibilities:

• • Service Integration: Develop and implement strategies for integrating IT services across multiple internal teams and external providers to ensure seamless service delivery.
  • Service Management:Oversee and coordinate the activities of the service delivery, service desk, and customer operations teams to ensure that IT services are delivered according to agreed-upon standards and SLAs.
  • Customer Relationship Management: Serve as the primary liaison for IT service-related customer interactions, including leading monthly service review meetings to discuss service performance and improvements and gather feedback.
  • Continuous Improvement:Identify and implement continuous service improvement initiatives based on customer feedback, service performance analysis, and industry best practices.
  • Stakeholder Management:Effectively communicate with internal stakeholders and external customers to align IT services with business needs and customer expectations.
  • Vendor Management:Manage relationships with external service providers to ensure their performance meets contractual and service-level agreements.
  • Risk Management:Identify, assess, and mitigate service integration and delivery risks.

Required Qualifications and Experience:

• • Professional certifications such as ITIL Foundation are required, and SIAM Professional certifications are highly preferred.
  • Proven experience in IT service management roles focusing on service integration, preferably in a SIAM environment.
  • Strong understanding of service management principles and practices.
  • Experience in leading continuous improvement initiatives and customer-facing roles.
  • Ability to analyse data, prepare reports, and provide insights for service improvement.
  • Project management certification (e.g., PMP, PRINCE2) is desirable but not mandatory.Proven experience with key stakeholders from large enterprise accounts.

Company Culture and Values:

At UK Connect, we value "Thinking Differently," being "Collective Experts," and having a "Get It Done" attitude. We have been a certified Great Place to Work for three years running and care about the communities we impact. Giving a % of our profits each year to our foundation, the Farr Foundation, which supports children in getting into STEM subjects. Last year, we supported over 15k children.

So what's in it for you?

As a small business, you can make a real difference knowing you are supported by a team of 50 across three offices. We are not like other businesses with shareholders to impress or unrealistic objectives. At UK Connect, we take a long-term view of things, and this means our focus is on personal and professional development that is fully funded and will help you to get to and stay at the top of your game.

Compensation and Benefits:

• Up to 33 days a year of holiday plus bank holidays*
• Enhanced Company Pension Scheme
• Enhanced Maternity Leave
• Enhanced Paternity Leave
• 5 Paid Charity Days per year
• Free Gym Membership*
• Health & Dental Care option*
• Private Health Cover*
• Team away days
• Death in service four times the salary
• Paid extended parental leave*
• Paid bereavement leave for those you love, not just direct family

*part of the broader range of extended benefits to choose from.

What are our offices like:

We operate three modern offices in Farnborough, Scotland, and the Midlands that boast the following:

• On-site Free Parking
• 24/7 subsidised Gym
• Coffee, tea, hot chocolate & Soft drinks
• Subsidised Restaurant
• Café
• Squash Courts
• Acres of outdoor space

How to Apply:

STEP 1: Click the 'Apply for this job' button, which connects to our ATS at ukconnect.com/careers.