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If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme. We also offer a number of family-friendly benefits, including work-life balance policies.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Please be advised that there is a temporary top up for Bands 1,2 and 3 to reflect the incorporation of the top up to the living wage of £12 per hour - £23,465 per annum. This temporary top up will be in place until the annual pay uplift for 2024/25 is confirmed

Job overview

The Transformation and Improvement team are looking for a confident, highly motivated individual with excellent organisational, interpersonal and communications skills to undertake the role of Service Improvement Manager. The successful candidate will be an enthusiastic, determined individual with excellent communication skills who is experienced in delivering improvement initiatives and is passionate about improving quality of care. The post-holder will work closely with different clinical and non-clinical teams to support the improvement agenda.

Applicants will have significant experience in the use of a variety of IT systems and be able to analyse and present complex data and write reports.

Main duties of the job

The post holder will in conjunction with the Head of Improvement be responsible for co-coordinating the management of Improvement Programmes of work and to monitor and report on progress against performance indicators.
The post holder will act as both educator and change agent and is required to develop the team to deliver service improvements. The post holder is expected to be central to the delivery of a BCU wide training programme in Improvement Methodology.
The post holder will be required to identify opportunities for improvement from evidence-based need assessment, and through evidence of change and medical advances published through a variety of sources.
The post holder is required to work with Divisional board members, clinical teams, patients and carers, and members of the wider health economy to priorities service improvement work, enabling service re-design to be tested prior to full implementation. The post holder is expected to provide expert advice on service re-design, improvement methodology, and change management and work with workforce re-design staff to align service and workforce re-design for the benefits of patients.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac.

Person specification

Qualifications

Essential criteria

Educated to Masters level/ equivalent level of work experience and knowledge
Management qualification or sufficient experience
Evidence of continued professional development
Evidence of formal training in Improvement methodology or experience of using change management tools within a Health Care environment'

Experience

Essential criteria

Leading change to improve performance and managing resistance to whole system programmes of improvement
Demonstrate a track record in successful change management and implementation of initiatives

Knowledge / Skills

Essential criteria

Understanding health policy and associated legislation and its impact on the management and development of health services
Service Improvement and redesign tools and techniques and experience of using them to effect sustainable change

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

Employer certification / accreditation badges

Applicant requirements

Welsh language skills are desirable

Documents to download

Job Description and Person Specification English (PDF, 496.6KB)
Job Description and Person Specification Cymraeg (PDF, 344.6KB)
Occupational Health Form (PDF, 640.5KB)
Values and Proud to Lead (PDF, 335.6KB)
NWSSP Recruitment Services Privacy Notice (PDF, 696.3KB)
NHS North Wales - The Right Choice (PDF, 3.6MB)
Welsh Language Matrix (PDF, 134.3KB)
Betsi Cadwaladr Relocation (PDF, 6.8MB)
Guidance notes for Applicants v1.2 April 2024-bilingual (PDF, 267.0KB)

Service Improvement Manager

Service Improvement Manager

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