Service Implementation Manager

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Job Introduction

• Role: Service Implementation Manager
• Location: Hybrid, 2 days per week on-site in our Leicester office. Plus, travel to our support services across our North and Midlands divisions, and further afield as necessary
• Salary: 59,423.47
• Hours: 37.5 hours per week

People are at the heart of everything we do

At Affinity Trust, we believe everyone deserves to live their life their way. We are a values-led, not-for-profit organisation dedicated to supporting people with learning disabilities and autism. We're passionate about creating possibilities that empower our community, and our ambitious strategy for growth is integral to making that happen.

Our Service Implementation Managers play a vital role in ensuring the smooth and effective mobilisation of new locations across Affinity Trust. This includes leading on the planning and implementation of new service provisions and overseeing service transitions from other providers, with particular focus on managing staff transfers (TUPE), maintaining regulatory compliance, and ensuring quality of care.

What you'll do

The support we provide is not a one-size-fits-all approach. We're here to enable people to live the life they choose, in their own way, every day.

Reporting to the Business Development Director as one of our Service Implementation Managers you will work collaboratively with Divisional Directors and key project leads across corporate functions. This role requires a strong operational background, exceptional project management capabilities, and a robust understanding of CQC standards.

The postholder will work alongside our Service Implementation Manager, who is based in the South, to build positive relationships with internal and external stakeholders including local authorities, families and employees, and will lead on delivering person-centred outcomes in new and transitioning services.

You'll be travelling regularly across England and possibly Scotland with overnight stays where necessary. Adapting to the varying needs of different implementation projects and timelines, ensuring flexibility in working hours and approach.

If you wish to have a 'fireside chat' with our other Service Implementation Manager, the recruitment team will be happy to arrange this for you.

What you'll bring

• A proven track record of managing service transitions and new service implementations
• Proven operational leadership - Significant experience leading large, multi-site teams across diverse regions or service areas.
• Experience of working with Local Authority Commissioners and other key stakeholders in the social care sector.
• Experience of leading teams through change, especially during service handovers or new launches

Why join us?

At Affinity Trust, we're proud to be a values-driven charity where people come first. You'll be part of a passionate, supportive team that is committed to making a real difference. We celebrate diversity and are dedicated to creating an inclusive environment for all.

Your benefits will include:

• Simply Health - a company- funded health cash plans giving you access to a 24-hour GP, money back on prescriptions, dental treatment, opticians and access to many more health benefits.
• Life Assurance and Pension scheme - you'll be enrolled into our Scottish Widows schemes
• Buy and sell annual leave - transfer windows open twice a year
• Vivup - our rewards partner where you can access a range of staff benefits that are designed to improve your physical, financial and mental wellbeing.
• Blue Light Card - enjoy discounts in your favourite shops and restaurants, on travel and great days out, provided at no cost to you
• Wagestream - a money management app that gives you access to a percentage of your pay as you earn it

Together we make it possible

Attached documents

• Service Implementation Manager Job Description
• Recruitment FAQs