Service Director, Lewisham and Addiction Directorate

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South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as 'good'.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone's potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I'm going to do is at the heart of everything we do. When you join us, you'll be part of something special.

As a Trust we are happy to talk flexible working.

Job overview

South London and Maudsley (SLaM) provide the widest range of NHS mental health services in the UK. We serve a local population of 1.3 million people in south London, as well as specialist services for children and adults across the UK and beyond.

Each year we provide inpatient care for over 5,000 people, and treat more than 40,000 patients in the community in Lambeth, Southwark, Lewisham and Croydon and more than 50 specialist, regional and national services.

Our work is divided across six operational directorates in four boroughs in south London. We provide more than 240 services to local people, as well as more than 50 specialist services for children and adults across the UK.

Our aim both locally and nationally is to diagnose and treat people as early as possible, assess and manage risk, and promote recovery and social inclusion. We deliver education and training programmes and carry out research which is published internationally in high-profile journals.

Each of our operational directorates is led by a service director who leads their team to deliver the high quality care we are known for, both in hospital and in the community.

The Operations Directorates, which group services to serve particularly place based services (for example adult mental health services for the borough), and / or trustwide or specialist services. Operations Directorates are supported by HR, finance, commercial, contracts, BI, IT and academic science.

Main duties of the job

Responsible for delivery of Operational Directorate's strategy through development of robust business plans, setting of relevant operational targets, and delivery of its activities within agreed budgets and standards.

To lead, with the medical and nursing lead and wider leadership team, effective working of governance structures, roles and responsibilities based on multi- disciplinary approaches with the emphasis on collaborative leadership and team working.

To ensure effective relationships with the Integrated Care Boards (particularly SW London and SE London), Integrated Care Systems, Lewisham "Place", the SL Partnership, Local authorities and other external stakeholders.

To ensure involvement with key stakeholders in all aspects of service planning and delivery, to develop culturally sensitive services acceptable to an ethnically diverse inner city population and to ensure fair access to services irrespective of gender, sexuality, religion, culture, race or disability.

To contribute to the effective management, development and strategic direction of the Trust and wider partners (including Kings Health Partners and South London Partnership) and ensure the Operational Directorate and its interests are effectively represented.

To enable delivery of addictions services for the Trust, recognising their ways of working which may need different approaches, contractual arrangements, data and reporting, workforce needs and nationally and locally identified strategic objectives.

Working for our organisation

We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close knit team at SLaM. It's important to us that you valued and appreciated therefore have a comprehensive benefits package on offer
Some of our amazing benefits are highlighted here:
- Generous pay, pensions and annual leave.
- Work life balance and supportive of a range of flexible working options
- Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
- Car lease, our staff benefits from competitive deals to lease cars
- Accommodation, our staff benefits from keyworker housing available which is available on selected sites
- NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.
Other benefits include:
• Counselling services
• Wellbeing events
• Long service awards
• Cycle to work scheme
• Season ticket loan
• Staff restaurants

Detailed job description and main responsibilities

This role will lead the operation, performance, finance, workforce and strategic elements of the operational directorate. Lewisham and Addictions is a SLaM Operations Directorate which delivers the care required by the population served by the Trust. Care provision is specified by:
• the contracts in place with commissioners;
• the activity of cost and volume services;
• commercial agreements with third parties;
• any other agreements with the Trust, which may include research activity

Operations Directorate requirements are specified in a performance envelope which will be derived each year from all contracted quality standards, activity volumes and financial values. Each Operations Directorate is designed to deliver against its specific performance envelope and agreed on an annual basis, therefore the makeup of the Borough will change as services and demand for services change.

Operational Directorate Brief Overview

For adults of working age in Lewisham, the operational directorate will provide core services for adults of working age, Lewisham place population is approximately 380,000 people, including:
• Community Mental Health Services
• Liaison Mental Health Services based at University Hospital Lewisham
• Early intervention services
• Complex Care Services
• Acute Care / Inpatient services
• Home Treatment Team services
• Improved Access to Psychological Therapies

At the time of going to advert, Lewisham is one of only 6 national pilot sites for a new 24/7 community centre that will help define a transformative new way of working, and this post will be critical in ensuring its effective implementation.

The directorate also hosts the Trust's addictions services, providing drug, alcohol and smoking cessation services in the community in Wandsworth, Bexley, Lambeth and Richmond.

The operational directorate has around 600 staff, and budget of ~£60m

Please see JD for full details

Person specification

Qualifications

Essential criteria

• Educated to degree level or equivalent experience
• Management qualification and/or extensive knowledge and expertise acquired through training and experience up to doctoral level

Knowledge/Skills

Essential criteria

• Evidence of excellent leadership and management skills
• A deep understanding of health care provision together with awareness and appreciation of current NHS policy and priorities, particularly in relation to mental health
• Understanding of the concepts of service user empowerment, recovery and social inclusion
• Analyses, interprets and evaluates complex data and draws logical and sound conclusions. Grasps complex problems, understands immediate and long term implications of decisions and has creative approach to problem solving.
• Ability to hold major scale portfolio with strong grip on delivery required, responsive needs at patient, service, staff and corporate levels

Desirable criteria

• Knowledge of research and higher education

Experience

Essential criteria

• Significant experience of management at senior level, meeting objectives and performance management targets
• Experience of contributing to the development and implementation of strategy
• A proven track record of managing large budgets and resolving conflicting priorities
• Experience of delivering in a large and complex organisation and working collaboratively with other organisations
• Understands business and financial concepts and the importance of developing a performance management culture. Can develop KPIs, performance and risk management frameworks and deliver results

Personal characteristics/other requirements

Essential criteria

• Strong leadership skills with an open, participative and inclusive management style
• Ability to work collaboratively with academic, research and clinical colleagues and to promote and encourage a multi-disciplinary leadership team approach focussed on outcomes, research, teaching and training
• Excellent interpersonal skills with the ability to influence, persuade, enthuse, negotiate and to inspire confidence and respect from staff at all levels. Strong sense of fun and good humour
• Strong and competent business management skills with a high level of work organisation, self-motivation, resilience and drive for personal and team performance and improvement
• Capable of leading substantial organisational and cultural change, being able to generate commitment to change, understand change management process and build local change management capability

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

• Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
• Ensuring that all our services and all staff understand and support our commitment
• We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity

Please note:

• That all applications for this post will need to be made online
• That you read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria
• That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible
• That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs
• That should you not have heard from us within three weeks from the closing date your application has not successful
• That priority consideration for applications may be given to at-risk NHS employees
• That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
• That we are a smoke-free Trust

SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe'

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Lewisham and Addictions SD JD (PDF, 200.4KB)
• Lewisham and Addictions SD PS (PDF, 56.5KB)
• SLaM Staff Benefits (PDF, 1.1MB)
• Happy to Talk Flexible Working (PDF, 680.1KB)