Service Director for Croydon and BDP Directorate

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South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as 'good'.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone's potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I'm going to do is at the heart of everything we do. When you join us, you'll be part of something special.

As a Trust we are happy to talk flexible working.

Job overview

All SLaM services are delivered through one of two types of Operations Directorate:
• Borough Operations Directorates that deliver core services for the relevant Borough.
• Older Adult and CAMHS services are Trust-wide Operations Directorates providing services to all relevant service users

National & specialist services not operated in an alliance are hosted in the Operations Directorates best able to support and deliver the service.

All Operations Directorates work closely with newly formed Clinical Academic Groups that are responsible for pathway design, clinical research and other academic activity.

Operations Directorates and CAGs are both supported by HR, finance, commercial, contracts, BI, ICT and academic science.

This role will lead the operation, finance, workforce and strategic elements of Croydon Borough Services and B&D within SLaM.

See JD for further details

Main duties of the job
• Responsible for the delivery of the Operational Directorate's strategy through development of robust business plans, setting of relevant operational targets and delivery of its activities within agreed budgets and standards.
• Lead, with the medical and nursing lead and wider leadership team, the
effective working of governance structures, roles and responsibilities based on multi- disciplinary approaches.
• Ensure there are effective relationships with the ICB (particularly SWL and SEL), Integrated Care Systems, Croydon "Place", the SL Partnership, Local authorities and other external stakeholders.
• Ensure mechanisms are in place to involve key stakeholders in service planning and delivery, to develop culturally sensitive services acceptable to an ethnically diverse inner city population and to ensure fair access to services irrespective of gender, sexuality, religion, culture, race or disability.
• To contribute to the effective management and development of the Trust and wider partners (including KHP and the SLP) and ensure the Operational Directorate and its interests are effectively represented.
• To host Trust-wide and National Specialist services . All hosted services will be managed by the Director with the same responsibilities as all other Operational Directorate, however the exact portfolio hosted is under review and may be subject to change in line with organisational development processes.

See JD for further details

Working for our organisation

We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close knit team at SLaM. It's important to us that you valued and appreciated therefore have a comprehensive benefits package on offer
Some of our amazing benefits are highlighted here:
- Generous pay, pensions and annual leave.
- Work life balance and supportive of a range of flexible working options
- Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
- Car lease, our staff benefits from competitive deals to lease cars
- Accommodation, our staff benefits from keyworker housing available which is available on selected sites
- NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.
Other benefits include:
• Counselling services
• Wellbeing events
• Long service awards
• Cycle to work scheme
• Season ticket loan
• Staff restaurants

Detailed job description and main responsibilities

This role will lead the operation, performance, finance, workforce and strategic elements of the operational directorate. Croydon and B&DP is a SLaM Operations Directorate which delivers the care required by the population served by the Trust. Care provision is specified by:
• the contracts in place with commissioners;
• the activity of cost and volume services;
• commercial agreements with third parties;
• any other agreements with the Trust, which may include research activity
Operations Directorate requirements are specified in a performance envelope which will be derived each year from all contracted quality standards, activity volumes and financial values. Each Operations Directorate is designed to deliver against its specific performance envelope and agreed on an annual basis, therefore the makeup of the Borough will change as services and demand for services change.

See JD for further details

Person specification

Qualifications

Essential criteria

• Educated to degree level or equivalent experience
• Management qualification and/or extensive knowledge and expertise acquired through training and experience up to doctoral level

Knowledge/Skills

Essential criteria

• Evidence of excellent leadership and management skills
• A deep understanding of health care provision together with awareness and appreciation of current NHS policy and priorities, particularly in relation to mental health
• Understanding of the concepts of service user empowerment, recovery and social inclusion
• Analyses, interprets and evaluates complex data and draws logical and sound conclusions. Grasps complex problems, understands immediate and long term implications of decisions and has creative approach to problem solving

Experience

Essential criteria

• Significant experience of management at senior level, meeting objectives and performance management targets
• Experience of contributing to the development and implementation of strategy
• A proven track record of managing large budgets and resolving conflicting priorities
• Experience of change management and the development of new initiatives
• Experience of delivering in a large and complex organisation and working collaboratively with other organisations

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

• Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
• Ensuring that all our services and all staff understand and support our commitment
• We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity

Please note:

• That all applications for this post will need to be made online
• That you read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria
• That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible
• That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs
• That should you not have heard from us within three weeks from the closing date your application has not successful
• That priority consideration for applications may be given to at-risk NHS employees
• That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
• That we are a smoke-free Trust

SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe'

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Croydon-BDP SD JD (PDF, 137.8KB)
• Croydon-BDP SD PS (PDF, 48.5KB)
• SLaM Staff Benefits (PDF, 1.1MB)
• Happy to Talk Flexible Working (PDF, 680.1KB)