Service Development Programme Manager

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Thank you for your interest for the North London NHS Foundation Trust (NLFT), it is an exciting time to join us and being part of our journey to improve mental health care across North London and deliver excellent services to our local people. We will achieve this through the North London Way, as we:

• Collaborate at every level by living our Values to create the right conditions for us all to work together.
• Develop our new Trust culture, to help make our new Trust a great place to work and to receive great care.
• Empower our teams to lead the planned improvements in our services, by skilling them and giving them the tools to make the changes.
• Focus on delivering excellence at every level to improve our performance and ensure consistently high-quality care across all our services.
• Ensure that research, Quality Improvement, and technology lead the way and are embedded in our services.
• Take a trauma informed approach to everything we do

We proactively welcome diversity in our workforce and pride ourselves on being an inclusive employer. We aim to recruit from our local communities and provide opportunities to all including apprenticeships, veterans, care leavers and more.

The North London Way to deliver, Better Mental Health, Better Lives, Better Communities.

Our trust website is: https://www.northlondonmentalhealth.nhs.uk/

Job overview

This job offers a unique opportunity to play a pivotal role in leading and supporting service development programmes and projects that are organisational wide in scope, and interface across multiple services internally and externally with system partners including primary care, social care and the voluntary sector.

This role will unite service design and development approaches together with change and programme/project management methods to enable shared direction, collaborative decision-making and momentum for effective and efficient implementation.

The ideal candidate will combine strategic thinking with practical experience in developing services and managing large-scale projects in health and social care settings. Key skills to both bring and build in the role are service design and development, programme/project management, change management, and an ability to engage and build consensus with a wide range of internal and external stakeholders.

Join us in this impactful role, where you will work closely with organisational leaders to shape and enhance our services that truly make a difference to the populations we serve as the North London Mental Health Partnership.

Main duties of the job
• Play a lead role in the design, development, facilitation, planning and implementation of strategic service development, service improvement or service reconfiguration programmes. Initially these programmes are likely to include community single point of access and inter-related community pathway development for the organisation.
• Apply flexible service design and development methodology to transition complex service configurations to a desired future state with appropriate co-development/ co-production with a wide range of stakeholders at the heart of the approach
• Adopt fit-for-purpose programme and project management approaches to enable implementation and draw on deeper expertise where appropriate
• Lead change management in the design and implementation of service development strategies
• Test and advance innovative ideas and provide vision and inspiration to enable stakeholders to design service changes more effectively
• Role model collaboration and multi-disciplinary working (across clinical, operational, digital, information, workforce and financial amongst other disciplines that come together in effective service delivery)
• Work proactively with GPs and system partners to ensure the services are designed appropriately to deliver against agreed requirements.

Working for our organisation

The partnership between Barnet, Enfield and Haringey Mental Health NHS Trust (BEH) and Camden and Islington NHS Foundation Trust (C&I) is going from strength to strength since it was originally established in 2021 forming the North London Mental Health Partnership.

Why choose to join the Partnership?

• We believe that by working together, our two Trusts can achieve more for the residents of North Central London and our patients than we can by working apart.
• Deliver the best care using the most up-to-date practise in supporting those with mental health illnesses.
• Transforming and creating a positive environment for our service users, staff and visitors.
• Creating and working together to become a great place to work for all our staff.
• We offer flexible working, a wide range of health and wellbeing initiatives, NHS Pension and so much more.
• Generous Annual Leave Allowance
• NHS Discounts in a large variety of retail stores and services.
• We have excellent internal staff network support groups.

In order to meet the needs of the new Partnership services you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Enfield and Harringay Trust and Camden and Islington Trust. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.

Detailed job description and main responsibilities

Please see the attached JD for full criteria and role requirements.

Play a lead role in the design, development, facilitation, planning and implementation of strategic service development, service improvement or service reconfiguration programmes. Initially these programmes are likely to include community single point of access and inter-related community pathway development for the organisation.

• Apply flexible service design and development methodology to transition complex service configurations to a desired future state with appropriate co-development/ co-production with a wide range of stakeholders at the heart of the approach
• Adopt fit-for-purpose programme and project management approaches to enable implementation and draw on deeper expertise where appropriate
• Lead change management in the design and implementation of service development strategies

Person specification

Qualifications/ Registration

Essential criteria

• Degree level education or equivalent professional experience
• Project management certification or equivalent experience
• Change management certification or equivalent experience

Desirable criteria

• Evidence of Performance/ Quality Improvement training

Skills/ Abilities

Essential criteria

• Ability to elicit and refine ideas from others, translating them into consensus and actionable clinical and operational decisions.
• Excellent interpersonal skills with other professionals, functions and service users
• Ability to work collaboratively across multidisciplinary teams and across organisations to manage complex programmes of work
• ICT literate with the ability to utilise data to inform action (ability to use the EPR, Word, Excel, Outlook & MS Teams)
• Ability to communicate clearly in large groups
• Excellent facilitation and presentation skills
• Ability to work within a high pressure environment with tight timeframes for action.

Experience/ Knowledge

Essential criteria

• Leading the definition, development and implementation of large and/or complex service development or improvement programmes and projects
• Experience of adopting resilient and flexible approaches in managing programmes and project in complex or challenging environments
• Knowledge, or experience of digital change programme implementation
• Understanding of risk and governance requirements in service development programmes
• Preparing, delivering and leading engagement activities such as governance meetings, workshops and other events

Desirable criteria

• Direct experience of clinical or operational roles in a health or social care service
• Experience of collaborative working with NHS and system partner organisations (Local authorities, Housing, Voluntary Care etc)
• Evidence of management of digital focused service change or improvement programmes

References will be required to cover your last 3 years of employment/training. One has to be from your current or most recent employer and the others from your previous employer. The references should be from persons with management responsibility or HR.

If you have been unemployed for a period of four years or more, please give the details of your last employer and one character referee of your choice (not members of your family). If more applicable, references will be requested from your teacher or head of faculty. Please ensure you provide full contact details.

Vacancies that are advertised as Fixed Term Contracts will also be available as secondment opportunities for substantive internal staff.

Please be aware that your documents eg. Passport/NI Card, will be electronically scanned using Home Office accredited Verification System.

Due to the high number of applications that are received for some posts, we will close vacancies before the stated closing date once the first 50 applications are received. Therefore, please apply as soon as possible.

All non-medical posts with the Trust are subject to a probationary period of six months, during which time you will be required to demonstrate to the Trust's satisfaction, your suitability for the position in which you will be employed.

Should you not hear from us within three working weeks of the closing date for this post, then regretfully in this instance, you have not been shortlisted.

By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at improving efficiencies within the NHS both to make costs savings for NHS organisations but also to save you time when your employment transfers.

Employer certification / accreditation badges

Documents to download

• NLMHP Service Development Programme Manager 8b - JD and PS (PDF, 272.4KB)
• Functional Requirement (PDF, 392.6KB)