Service Design & Transition Manager

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Project description

One of the biggest UK rail network companies operating with rail infrastructure and asset management has a need to develop and support enterprise-level information systems.

Training function within client oganization has a requirement to deliver the Data Integration and Master Data Management project within their Year 1 Business Plan.

The roles is key for the programme to start it's transformation journey and will be aligned to IT Delivery Lifecycle and work with a variety of stakeholders and suppliers across the programme.

Responsibilities

Engage with clients during the pre-sales stage and throughout project delivery.

Gather and document client requirements, understanding their needs and business context.

Build strong relationships for essential and effective communication & collaboration

Collaborate with cross-functional teams to address emerging service problems.

Excellent stakeholder management skills: Interacting with internal and external stakeholders, including project teams, business units, and third-party supplier

Deal with services comprising different tools, suppliers, processes, and teams.

Proficiency in managing assigned product sets, applications, and IT infrastructure.

Familiarity with high availability and IT communications.

Knowledge of operating systems and applications management processes.

Consider risks, operational support models, and acceptance criteria.

Oversee and manage the Service Design & Transition Manager

Practical experience in designing and transitioning services.

Experience with ITIL and or accreditation

Skills

Must have

Proven experience in Service Management including Service Design & Service Transition (this role is aligned to the ITIL v4 framework ITIL Specialist

Create, Deliver & Support or ITIL v3 qualified to Service Design & Transition Lifecycle/Capabilities (Intermediate Level) or equivalent experience

Excellent stakeholder management skills and experience

Excellent communicator across all levels

Good understanding & experience in using service management tools

Management of RiskThe following key Leadership capabilities are expected to be demonstrated

Creating Solutions

Influencing others

Building Teams

Putting The Customer First

Stakeholder Management

Nice to have

Knowledge of/experience in the UK rail industry or equivalent.

Working knowledge of management structures and reporting procedure

Understanding of risk management

Experience in Service Deployment Methodologies such as; 'Agile', Rapid Applications Deployment or Dynamic Solution Deployment Methodology

Formal Project and Programme Management qualifications such as APM, PRINCE2 and MSP or equivalent lifecycle experience

Leadership Capability

Other

Languages

English: C2 Proficient

Seniority

Senior