Service Delivery & Work Force Management Administrator

About the roleAs a Service Delivery & Work Force Management Administrator you will be required to build and maintain good working relationships with both internal departments and other functions. Ensuring all service activities are monitored and provide real time communication to identified stakeholders. Highlighting operational issues for swift resolution minimising risk to service delivery. Working collaboratively with stakeholders to understand and minimise the risks to service delivery.

Primary focus will be providing upstream information on the performance achieved to the scheduling and forecasting teams enabling them to have a 360 degree view of the plan outcomes. Maximising on the day operational efficiencies across the customer facing operation of the customer care estate. Enabling delivery of the agreed service levels through the effective utilisation of Partners on a real time / intra day basis in an ever-changing environment.

• Salary - 25,400.00 - 34,500.00 (Full Time Equivalent) GBP Annual 

• Contract type - 6 month secondment. 

• Working pattern - Full time 36.25 hours a week working across 5 days. This will include a mixture of shifts on a rota basis including weekend working. Expectation is 1 in 7 Saturdays, and scheduled hours will fall between the hours of 08:00-18:00 each week.

• Location - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. This will be discussed with your line manager. 

About The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:  

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.  

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.  

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.