Service Delivery Professional

Job title: Service Delivery Professional

Location: Glasgow, Scotstoun. We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role.

Salary: Circa £ 45,000 (depending on skills and experience)

What you’ll be doing:

• Manages tickets that are raised by technical leads that track the status of the software being installed on the ship
• Tracks helpdesk type tickets
• Acts as the main interface for the day-to-day delivery of T26 ship Service Management
• Processes and delivers all Requests For Change (RFC), Service Requests and Incident Records for ship efficiently and effectively
• Works with Software Assurance, Integration, Test and Trials Team and Delivery Teams to manage all relevant Configuration Item information to maintain the ship CMDB and use this to define and record the ship ‘Build State’
• Champions adherence to and utilisation of Service Delivery processes, functions and procedures
• Interacts with other teams as required

Your skills and experiences:

Essential:

• Experience working within a service desk.
• Knowledge of Service Management (SM) toolsets, ideally including BMC Remedy and JIRA.
• Experienced in communicating at all levels

Desirable:

• Has awareness of Information Technology Infrastructure Library (ITIL) based Service Management (SM); preferably at ITIL Foundation level
• Has worked in Military or Government IT as well as having Commercial experience

Engineers at all levels should possess an academic qualification in Engineering or other related STEM subjects as well as specific (either academic or professional) qualifications and become recognised as Incorporated or Chartered Engineers through an appropriate recognised professional institution. Engineers are encouraged, and will be supported, to achieve the relevant accreditation.

Preference will be given to candidates who are already professionally registered.

Benefits:

You’ll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You’ll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts – you may also be eligible for an annual incentive.

The Service Management System Team:

As a Service Delivery Professional you will act as the main point of contact for Service Management for Combat Systems software on the Type 26 Ships. You will ensure that the Service Management System, BMC Remedy, is kept up to date and the Configuration Management Database is maintained to reflect the software being installed on the ships.

This post will be based at BAE Systems Scotstoun but will work closely with the team at T26 LBIF at Portsdown Technology Park. Travel to Portsmouth required as necessary with remote engagement encouraged where practicable.

Why BAE Systems?

This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals.

We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation.

Closing Date: 27th February 2025. Interviews for this position will take place W/C 10th March.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

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