Service Delivery Manager (India)

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Connect with Eutelsat Group

Be part of a new era in communications, transforming connectivity with Eutelsat Group - the world's first GEO-LEO integrated global satellite operator.
As a leader in satellite communications, we provide global connectivity solutions-connecting businesses, communities, and governments around the world. We can connect you on land, at sea, and in the air. We also deliver broadcast television channels and packages, transmitting vital news reports around the world.

With Eutelsat Group You'll Get To:

• Pioneer the future of Space Technology
• Bring connectivity to remote frontiers
• Collaborate with customer-centric experts
• Embrace cultural diversity in our global team

In a dynamic industry where passion drives our teams to make a difference and become the most trusted partner for global satellite connectivity, you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat Group, we are united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space.

Why Eutelsat Group?

• Commitment to Diversity & Inclusion:
  With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace. We take pride in being led by a female CEO, with one-third of our executive team and 60% of our board represented by women.
• Ways of Working That Drive Us:
  As "One Team," we work collaboratively towards shared goals, with customer-centricity, respect, and inclusivity as our guiding principles.
• Sustainability at Our Core:
  At Eutelsat Group, sustainability is more than just a word; it's woven into our strategy. We're dedicated to balancing social, environmental, and economic growth - both on Earth and in space.
• Work-Life Balance:
  We offer flexible schedules and hybrid/remote work options to help you balance your personal and professional life. At Eutelsat Group, we are committed to supporting your well-being and ensuring you have the flexibility you need to succeed both at work and at home.

Ready to grow with us?

Apply today and help us build a more inclusive, sustainable future in the world of satellite technology.

Job Overview

We are looking for an enthusiastic and skilled Service Delivery Manager to join our team and play a critical role in overseeing the execution of Eutelsat Group's Connectivity services. In this position, you'll work closely with internal stakeholders, product managers, engineers, and customer-facing teams, contributing directly to the successful delivery of satellite communication solutions to customers. You will play an instrumental role in ensuring projects meet scope, timelines, and deliverables, while collaborating across teams to address challenges and drive progress.

This is a unique opportunity to make a significant impact within an organization that values growth, teamwork, and professional development. You will also be part of a global team committed to sustainability and inclusivity, with opportunities to further develop your skills and advance your career in the space technology and satellite communications industry.

Who You Are:

You are a natural team leader who excels at coordinating efforts across multiple groups to achieve business goals. With a talent for navigating customer-facing challenges, you bridge gaps to fulfill contractual commitments effectively. You adapt your communication style to various situations and audiences, demonstrating excellent prioritization, anticipation, and leadership skills. You are technology-savvy, proficient in project management, and possess a strong business acumen. You thrive in fast-paced environments and are ready to build a robust network within our organization.

What You'll Do:

• Oversee the execution of Eutelsat Group's contractual obligations for the setup and delivery of Connectivity services, ensuring compliance with agreed scopes and timelines.
• Ensure customer satisfaction and deliverable quality by defining clear execution plans, facilitating smooth communication, and anticipating potential issues.
• Coordinate all internal stakeholders to align with business objectives.
• Clearly communicate objectives, plans, issues, and risks to key stakeholders.
• Develop and promote best practices for business support processes and governance.
• Manage business request priorities, facilitating arbitration and escalation of challenging business priorities between projects.
• Contribute to continuous improvement initiatives within the team.

What You'll Need:

• 5 years of experience in program/project management and/or customer-facing experience in telecom or related industries.
• Strong project management skills, with certifications such as PMI PMP or Prince2 being advantageous.
• Demonstrated leadership, with the ability to anticipate needs and prioritize effectively. You proactively drive progress toward achieving objectives.
• A commercial mindset with a customer-first, can-do attitude.
• Excellent written and verbal communication skills, capable of bridging gaps between C-level executives and subject matter experts while building trust with customers and partners.
• Strong decision-making skills, effectively prioritizing multiple issues and requests while clearly communicating plans to stakeholders.
• Exceptional team spirit, with a focus on mentoring, training, and using a coaching approach to bring out the best in others.
• Ability to implement new processes or procedures and promote best practices.
• Proficiency in written and spoken English.
• Ability to travel within the India region if required.

Where You'll Work:

• Location: Delhi, India

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This role is a Eutelsat Group job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.