Service Delivery Manager - Hospitality

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Service Delivery Manager - Hospitality

Department: Service Management

Employment Type: Permanent - Full Time

Location: Hybrid

Description

Are you looking for a rewarding and challenging role in the IT sector? Are you energetic and always looking for ways to innovate and improve the services you deliver? Do you love working with customers in the hospitality sector and helping them to achieve their goals? Do you enjoy leading and working with a team of talented and passionate IT professionals? If you answered yes to these questions, then you might be the perfect fit for our Service Delivery Manager role!

As a Service Delivery Manager, you will be the dedicated and main point of contact for one of our largest clients, responsible for the delivery of our holistic managed services from Service Desk to Infrastructure operations through to Point of Sale and New Site Openings. You will work with a strong team of passionate IT professionals and our ambitious and supportive client team to maximise the impact of the services we deliver.

Key Responsibilities

You will be responsible for:

• Communication service performance, problems, and escalations in the context of impact to the business
• Ensuring that service delivery processes are efficient, effective and compliant with best practices,
• Leading and motivating a team of service delivery and project staff and providing them with guidance and support,
• Monitoring and reporting on service delivery performance, quality and risks, and
• Identifying and implementing service delivery improvements and innovations,

Skills, Knowledge and Expertise

To be successful in this role, you will need:

• Proven experience as a Service Delivery Manager or a similar role in the IT sector
• Excellent knowledge of IT service management frameworks and best practices, such as ITIL
• Strong customer service and communication skills, both verbal and written
• Ability to manage multiple tasks and prioritise effectively
• Ability to work under pressure and handle complex situations
• Ability to lead and inspire a team of diverse professionals
• A relevant degree or certification in IT or related field

Benefits

Wanstor is a sociable organisation and want to make sure everyone feels part of the team. Below are some of the perks we offer you:

• 24 days annual leave, rising by 1 day each year to a maximum of 28 days + Bank Holidays
• We have regular lunch and learns from staff and external speakers
• We offer everyone 5 days a year to learn something new
• We provide 2 days to volunteer
• We are a friendly team and have several team events throughout the year organised by our social team
• We have a lovely office based in Borough, hosting a great coffee machine and a rooftop terrace
• Vitality health, to make sure you are at your best