Service Delivery Manager
Service Delivery Manager
Service Delivery Manager
Telford/Worthing
Grade: C1
About the job you're considering
We're excited to be offering this opportunity to join our established and rapidly expanding team, working across a diverse range of technologies and areas of the busines. This role is suitable for an individual who enjoys being part of a flexible, diverse team in a complex and variable environment.
Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.
Job Description
You will:
• Work as a single point of contact between the Client Service Managers and the Delivery Teams you will act as an escalation point for live service issues, owning all existing and new services
• Managing customer relationships, including preparation for business events, forecasting and improvement initiatives.
• Ensuring that team financial forecasts are managed in a regular and timely manner and that actuals are accurately and promptly reported as part of the M-Review cycle with support of PMO.
• Support the Incident Management processes and manage the communication response ensuring the required information is available to both management, technicians and the business.
• Support the Major Incident processes and manage the communication response ensuring the required information is available when required by both management and technicians.
• Reporting of uptime and availability of the live operational services/infrastructure including the management of Service Level Measures and associated commercial discussions. Bullet points are very useful
You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.
Your skills and experience
• Be able to manage conflicting demands
• Interface with key third parties and internal functions
• Support service delivery and service improvements
• Takes ownership of service issues
• Excellent communicator and stakeholder management
• Lead in alerting, reporting and monitoring of live service
• Report against SLA and KPI's, produce management information with detailed analysis
• Outcome oriented
• Proactively engage with and lead major incident management when required
• Lead and assist with continuous service delivery improvement initiatives
• Is confident working in an Agile environment
Why Capgemini?
Make it real - what does it mean for you?
We offer:
• A competitive total reward package including healthcare and a flexible benefits programme
• Great Place to Work 2026 - Capgemini has once again been nominated as a great place to work
• Working at Camgemini gives you an opportunity to work on impactful and ethical projects, supporting some of the most unique organisations in the UK
• The ability to shape your path, through innovation and continuous learning, with Capgemini University.
Why you should consider Capgemini
Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.
About Capgemini
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion. Make it real | www.capgemini.com
Requirements & Eligibility
Your security clearance and pre-employment checks
If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)
It is also a requirement to obtain Security Check (SC) clearance.
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.
Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.