Service Delivery Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Service Delivery Manager

Bellshill | Full-time | Hybrid Working

About the Role

At Kick ICT, we're on a mission to deliver outstanding IT services with a personal, people-first touch. We're growing fast - and we're looking for a Service Delivery Manager who can help us continue to deliver brilliant customer experiences every day.

You'll be the key link between our customers and our technical teams, ensuring services run smoothly, issues are resolved quickly, and communication is clear, warm, and professional.

What You'll Be Doing

• Acting as a trusted partner for customers, managing service performance and expectations.
• Leading service reviews, creating reports and turning insights into meaningful improvements.
• Coordinating major incidents when needed, ensuring clear communication and follow-up actions.
• Working closely with internal teams to ensure seamless, high-quality service delivery.
• Using data and customer feedback to spot opportunities for enhancement.
• Bringing teams together, encouraging collaboration and helping build a positive, supportive culture.

What You'll Bring

• Experience in IT service delivery or a similar customer-focused role.
• Excellent communication and relationship-building skills.
• A proactive, problem-solving mindset with a focus on improvement.
• Confidence to take ownership and keep things moving - even when challenges arise.
• A passion for delivering a brilliant customer experience.

Why Kick ICT?

You'll join a friendly, fast-growing business with a strong culture built on collaboration, trust, and progression. Expect flexibility, great benefits, and the chance to make a real impact in a company where people genuinely matter.