Service Delivery Manager

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Job Description

Service Delivery Manager - Insurance Software Solutions

Are you ready to take the lead in delivering exceptional service to some of the most dynamic players in the insurance and reinsurance industry? At Verisk Specialty Business Solutions (VSBS), we're looking for a Service Delivery Manager who thrives in client-facing roles, excels at building relationships, and brings deep expertise in the London Insurance Market.

About Us
VSBS has been a trusted software specialist for over 25 years, empowering insurance and reinsurance businesses with end-to-end management solutions. Now part of the Verisk Analytics family, we're stronger than ever-combining cutting-edge software with world-class data analytics to help our clients grow through greater efficiency, flexibility, and governance.

The Role
As a Service Delivery Manager, you'll be the cornerstone of our client experience-ensuring high-quality service delivery, managing expectations, and driving continuous improvement. You'll work closely with internal teams and strategic clients to ensure our solutions are not only implemented successfully but continue to deliver long-term value.

This is a stakeholder-facing role that demands strong communication, leadership, and a proactive mindset. You'll be the escalation point for service issues, lead service reviews, and help clients unlock the full potential of our products.

Responsibilities

What You'll Be Doing

• Own the quality of service delivered to strategic clients and act as the primary point of contact for service-related issues.
• Lead client service review meetings, focusing on performance, improvements, and operational effectiveness.
• Build and maintain strong relationships with client stakeholders and internal teams.
• Support incident, change, and escalation processes, ensuring effective coordination and communication.
• Provide domain expertise to help clients fully utilize licensed products and drive customer success.
• Collaborate with Product, Delivery, and Support teams to represent client interests and influence product enhancements.
• Participate in innovation forums and pre-sales activities, offering insights into client needs and industry trends.
• Create and analyze service performance reports, identifying trends and driving improvement initiatives.

Qualifications

What You Must Bring

• Insurance experience is essential-you must have a solid working knowledge of the London Insurance Market, gained through roles in Lloyd's Brokers, Underwriting Companies, or insurance-based IT implementations.
• Strong written and verbal communication skills.
• Proven ability to manage service delivery across multiple product streams.
• Excellent customer service and stakeholder management skills.
• ITIL Foundation certification (practitioner level is a plus).
• Experience in mentoring and knowledge sharing within support teams.

Bonus Skills (Nice to Have)

• Experience with Zendesk and Business Intelligence/Reporting tools.
• Familiarity with TOGAF principles.
• Program/Project Management experience.
• ITIL Practitioner certification.

#LI-Hybrid

About Us

Our People, Our Culture

For more than 50 years, Verisk has helped property and casualty insurers make smarter decisions about risk through AI-powered risk modeling, advanced analytics, and technology solutions spanning the entire policy lifecycle. We are a leading strategic data, analytics, and technology partner to the global insurance industry, guided by core values of learning, caring, and results while maintaining the highest ethical standards as stewards of the industry's most comprehensive datasets. Learn more about Verisk and what we are doing within the insurance industry.

When you join Verisk, you become part of a diverse global team with over 7,500 professionals in 30 plus countries, making work that matters. We're certified by Great Place to Work, reflecting our commitment to inclusivity, employee engagement, and wellbeing. At Verisk, your growth is a priority-from professional development and tuition benefits to a supportive, flexible workplace culture, we support your continued growth.

Our Culture: Explore our inclusive, people-first culture that fosters innovation, collaboration, and belonging.

Awards & Recognition: See why Verisk is consistently recognized as a Great Place to Work™ around the world.

Our Businesses: Learn about the diverse industries we serve - from insurance and energy to financial services and beyond.

Life at Verisk: Discover what it's like to work at Verisk through employee stories, team highlights, and culture moments.

Careers at Verisk: Join a global team of problem-solvers and innovators doing meaningful work that's shaping the future of industries. Whether you're just starting out or looking to take your career to the next level, Verisk offers growth, purpose, and a people-first culture

Let's build something meaningful together!

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

At Verisk, we provide a competitive compensation package aligned with market benchmarks and individual experience, disclosed transparently in accordance with applicable pay transparency regulations. In addition to base salary, eligible roles may include a range of incentive opportunities designed based on market research and our internal grading structure.

Our benefits portfolio varies by location; however, a typical package includes medical coverage, life insurance, pension plans, and paid time off in line with local labor laws.

We also foster a work environment focused on well-being and career development. Additional perks may include wellness initiatives, fitness programs, and team-building activities.

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