Service Delivery Manager

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Job Description

Service Delivery Manager - Insurance Software Solutions

Are you ready to take the lead in delivering exceptional service to some of the most dynamic players in the insurance and reinsurance industry? At Verisk Specialty Business Solutions (VSBS), we're looking for a Service Delivery Manager who thrives in client-facing roles, excels at building relationships, and brings deep expertise in the London Insurance Market.

About Us
VSBS has been a trusted software specialist for over 25 years, empowering insurance and reinsurance businesses with end-to-end management solutions. Now part of the Verisk Analytics family, we're stronger than ever-combining cutting-edge software with world-class data analytics to help our clients grow through greater efficiency, flexibility, and governance.

The Role
As a Service Delivery Manager, you'll be the cornerstone of our client experience-ensuring high-quality service delivery, managing expectations, and driving continuous improvement. You'll work closely with internal teams and strategic clients to ensure our solutions are not only implemented successfully but continue to deliver long-term value.

This is a stakeholder-facing role that demands strong communication, leadership, and a proactive mindset. You'll be the escalation point for service issues, lead service reviews, and help clients unlock the full potential of our products.

Responsibilities

What You'll Be Doing

• Own the quality of service delivered to strategic clients and act as the primary point of contact for service-related issues.
• Lead client service review meetings, focusing on performance, improvements, and operational effectiveness.
• Build and maintain strong relationships with client stakeholders and internal teams.
• Support incident, change, and escalation processes, ensuring effective coordination and communication.
• Provide domain expertise to help clients fully utilize licensed products and drive customer success.
• Collaborate with Product, Delivery, and Support teams to represent client interests and influence product enhancements.
• Participate in innovation forums and pre-sales activities, offering insights into client needs and industry trends.
• Create and analyze service performance reports, identifying trends and driving improvement initiatives.

Qualifications

What You Must Bring

• Insurance experience is essential-you must have a solid working knowledge of the London Insurance Market, gained through roles in Lloyd's Brokers, Underwriting Companies, or insurance-based IT implementations.
• Strong written and verbal communication skills.
• Proven ability to manage service delivery across multiple product streams.
• Excellent customer service and stakeholder management skills.
• ITIL Foundation certification (practitioner level is a plus).
• Experience in mentoring and knowledge sharing within support teams.

Bonus Skills (Nice to Have)

• Experience with Zendesk and Business Intelligence/Reporting tools.
• Familiarity with TOGAF principles.
• Program/Project Management experience.
• ITIL Practitioner certification.

#LI-Hybrid

About Us

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we've been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World's Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.

We're 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses

Underwriting Solutions - provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions - supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property Estimating Solutions - offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Extreme Event Solutions - provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.

Specialty Business Solutions - provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Marketing Solutions - delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement

Life Insurance Solutions - offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft - provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

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