Service Delivery Manager

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Service Delivery Manager

Location: Perth

Grade: Senior Consultant

Employment Type: Permanent, Full Time

Hybrid/Remote

#li-remote

REQ002980

About XPS Group:

XPS Pensions Group is no ordinary company. We've earned numerous awards and accolades, making us an industry leader in Pensions Consultancy. As the largest pure pensions consultancy in the UK, we are a team of approximately 2000 employees spread across 15 locations nationwide. Listed on the London Stock Exchange Main Market, we pride ourselves on our ability to think and act differently, offering expert advice to over 1600 pension schemes and administering pensions for over 1,000,000 members.

About the Role:

We are seeking a skilled Service Delivery Manager to lead the delivery of high-quality pension administration services. Managing client relationships, driving operational excellence, and mentoring teams across complex schemes. With deep technical pensions knowledge and proven leadership, you'll balance quality, efficiency, and long-term sustainability. Ideal candidates are commercially astute, people-focused, and thrive in a dynamic, client-centric environment.

This is a hybrid/remote role with an office presence expected once every 2 or 3 weeks. The Service Delivery Manager ensures efficient pension administration for assigned clients, maintaining service levels, compliance, and client satisfaction. This role leads cross-functional teams, drives improvements, and manages key relationships to deliver high-quality outcomes.

Key Responsibilities:

• Support the Operations Manager in delivering high-quality pension administration services across the business.
• Balance quality, profitability, and long-term sustainability in all service delivery efforts.
• Lead and mentor Administration Managers to strengthen team capability and performance.
• Drive recruitment, training, and retention strategies while managing HR matters and resource planning.
• Enhance commercial outcomes through client engagement, effective billing, and process efficiency.
• Manage client assignments, including project delivery and relationship management.
• Lead and support strategic business change initiatives and process improvements.
• Contribute to company-wide systems and operational enhancements.

Your Profile:

Essential:

• Proven experience in pensions administration leadership roles
• Strong technical knowledge across DB, DC, CARE, and hybrid schemes
• Demonstrated ability to lead, mentor, and manage teams
• Excellent communication and interpersonal skills
• Strong organisational, analytical, and problem-solving skills
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint

Qualifications:

• A Level or Degree (or equivalent) education
• Minimum grade B in GCSE Maths and English (or equivalent)
• APMI qualification or equivalent experience

Desirable:

• Involvement in new business lifecycle (proposals, pitches, negotiations)
• Confidence in board-level engagement and strategic thinking

What We Offer:

Enjoy a competitive salary, annual discretionary bonus, and 25 days' holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Participating in volunteering events is encouraged with paid volunteer days available. Referral bonuses are offered for introducing suitable candidates to XPS.

How to Apply:

Interested candidates should submit applications below or contact recruitment@xpsgroup.com. Join XPS Group and contribute to a dynamic and inclusive workplace.

Equal Opportunity Statement:

XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees.

Eligibility:

Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, Employment or educational references, Satisfactory credit checks and eligibility to work in the UK before an offer can be made. XPS Group is not able to provide sponsorship to employees.

Who are we:

To find out more please visit: www.xpsgroup.com