Service Delivery Manager

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Fulfil your potential in hospitals that make history:

Charing Cross, Hammersmith, St Mary's, Queen Charlotte's & Chelsea and Western Eye.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.

We are an NHS Trust of approximately 14,000 people, providing care for over a million and a half patients from north west London and beyond every year.

We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

Job overview

As a Service Delivery Manager, you will be responsible for implementation of service developments, delivery of access targets, delivery of quality and activity targets, management of financial expenditure, assist in development of strategy and foster a culture of clinical integration within the Division.

Main duties of the job

• Responsible for the achievement of performance targets as outlined in the Trust's performance assessment framework. This will include achievement of national waiting time targets, including RTT, DM01 and cancer waiting times.
• Assist the General Manager, Business Manager and clinical team, in developing, delivering, implementing and evaluating business plans, ensuring the business planning process contributes to the Trust strategy. This will include presenting to Trust Executive Board as required.
• Maintain good working relations with the consultants and resident doctors and provide direct support to the teams.
• To monitor key performance indicators (length of stay, same day discharge, first to follow ratios etc.) and to share these with clinicians to maximise service efficiency.
• Dealing with, or delegating, all issues relating to inpatients, Ambulatory Care, outpatient clinics, cancelled procedures and Choose and Book.
• To proactively identify changes and improvements in services and act upon these in all areas of work in the service area.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person specification

Education/ Qualifications

Essential criteria

• Educated to degree level or equivalent
• Evidence of significant personal development through formal courses and/or experience

Desirable criteria

• Post graduate education or equivalent experience in an area relevant to service improvement
• Prince 2 or other Project Management qualification

Experience

Essential criteria

• Relevant NHS operational management experience
• Knowledge of service improvement tools and techniques.
• Proven success in delivering change and performance with and through your management and clinical teams.
• Experience of budget and staff management.

Desirable criteria

• Project Management experience

Skills/Knowledge/ Abilities

Essential criteria

• Able to build positive relationships with clinicians, managers, colleagues and key stakeholders
• Organisationally and politically aware
• IT Skills
• Experience of successfully managing a budget

Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job description (PDF, 600.3KB)
• Functional Requirement Form (PDF, 472.6KB)
• Our Strategy 2023-25 (PDF, 230.4KB)