Service Delivery Manager

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Fulfil your potential in hospitals that make history:

Charing Cross, Hammersmith, St Mary's, Queen Charlotte's & Chelsea and Western Eye.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.

We are an NHS Trust of approximately 14,000 people, providing care for over a million and a half patients from north west London and beyond every year.

We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

Job overview

The Maternity & Neonatology Directorate is looking for an enthusiastic, dedicated and highly motivated individual to join the service as the Service Delivery Manager.

This post is essential in supporting with the establishment across the main sites. The Service Delivery Manager is an integral role within the directorate and strategically key in maintaining operational performance. The role requires someone who has the capability to identify opportunities for service redesign, focusing on patient centred approach to deliver through short and long term solutions.

The Service Delivery Manager will support the Deputy General Manager and Business Managers on a day to day basis in the operational and business management of the Directorate including planning capacity and arranging short and long term cover within the administrative team. They will be responsible for overseeing the Information Technology needs of the services and ensuring data is captured, analysed and coded in a timely manner and ensuring high standards of patient record management and compliance.

We are looking for someone with experience of operational management, who can balance the demands of a very busy workload and is dedicated to delivering excellent patient experience. You will need to have good communication and analytical skills and be able to demonstrate that you can lead and motivate a multi-disciplinary team.

Main duties of the job

• The Directorate Service Delivery Manager will assist the Deputy General Manager (DGM) in developing, supporting and implementing plans for service improvement using modernisation techniques and involve patients in order to ensure that services have the required capacity to meet key clinical performance targets.
• This role will support the DGM and Business Managers (BM) on a day to day basis in the operational and business management of the Directorate.
• The Service Delivery Manager will be responsible for the management of staff and budgets for designated areas and work with a wide variety of internal departments, services and external agencies.
• The Service Delivery Manager will deputise for the Business Managers and Deputy General Managers on all issues as appropriate.
• The post holder will be required to work across both St Mary's and Hammersmith Hospital/ Queen Charlotte & Chelsea Hospital sites.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person specification

Education/ Qualifications

Essential criteria

• Educated to degree level OR extensive operational experience.

Desirable criteria

• Evidence of personal development

Experience

Essential criteria

• Direct line management responsibility
• Evidence of continuing professional development
• Experience of successful multidisciplinary staff management
• Experience of working in a complex environment
• Experience of managing budgets and resource allocation procedures

Skills/Knowledge/ Abilities

Essential criteria

• Ability to analyse performance data to identify areas for improvement
• PC literate with experience of spreadsheets and data manipulation
• Ability to manage and deliver to deadlines and within resources
• A good understanding of the changing NHS environment
• A commitment to improving patient services through an ability to sustain a clear performance focus on achieving demanding goals
• Excellent track record in writing high quality reports and business cases
• Ability to establish credibility and develop and maintain effective working relationships at operational and senior management levels

Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job description (PDF, 657.4KB)
• Functional requirement (PDF, 272.6KB)
• Our Strategy 2023-25 (PDF, 230.4KB)