Service Delivery Manager

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Job Description

Organisation: Leicestershire County Council

Work Location: County Hall, Glenfield, Leicestershire, LE3 8RF

Worker Category: Hybrid Worker

Salary: £46,404 - £50,865 per annum (pro rata for part time)

Working Hours: 37 per week

Contract Type: Permanent

Closing Date: 13th October 2024

Interview Date(s): Date TBC - Please note: The interview will include a 20 minute presentation that will be given to candidates shortlisted prior to the interview

About the Role

• To work collaboratively with IT, Business Intelligence, Education Quality and Performance Team, Operational Delivery Teams and with colleagues across the Council and Suppliers/Partners.
• To have oversight of IT Systems across Children and Family Services Department, including linking in with the hosted supplier. The systems include Mosaic, Core+ and Synergy.
• To hold the responsibility for updating and managing the Roadmap for the department's IT systems, logging requests, understanding wider implications and working with senior management to understand priorities of work across the multiple systems. To then subsequently plan in the IT developments as projects throughout the year/18 months and using existing governance structures to update the Senior Managers from across the department on appropriate progress.
• Delivery of Children's and families' portfolio to improve and deliver sustainable business change initiatives and promote the effective and efficient delivery of projects and operational activities for all CFS business systems.
• Demonstration of flexibility to deliver a diverse range of projects, and to support the Children's and Family Services department. Work with Senior Responsible Owners to ensure that projects are set-up effectively and that appropriate governance within the service area is in place to support the successful delivery of the project.
• To lead a small team, delivering IT projects and/or pieces of work from across the department.
• To work in partnership with colleagues, to the values and principles of the Children's and Families Department and in accordance with the Council's strategies, policies, and procedures.

About You

To apply for this post, you must have:

• Relevant degree (or equivalent qualification) in project management, change management, portfolio management.
• Equivalent experience in management or delivery of projects or portfolio.
• Experience of managing IT Business Systems - Detailed understanding of operational use as well broad requirements, functions, interdependencies, links, and cycle.
• Be able to engage with stakeholders, including attending & producing materials for meetings, and dealing effectively with service issues.
• Knowledge of Project management methodology, processes, and standards.
• Have clear verbal communication including excellent interpersonal skills and an ability to negotiate, persuade and influence.
• Ability to build powerful relationships with stakeholders, and to negotiate, shape and influence to achieve successful outcomes.

You must also have an understanding of, and commitment to, equality, diversity and inclusion.

In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.

Interested in Flexible Working?

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.

Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.

For more information or an informal discussion, please contact:

Olivia Dale, Service Manager

Telephone: 0116 305 0287

Email: olivia.dale@leics.gov.uk

How to Apply

Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.

To apply for this job, please click on 'Apply Now'. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.freshdesk.com/support/home.

By applying for this post, you agree to our Terms and Conditions.

About Us

About Leicestershire County Council

Leicestershire County Council is a Stonewall Top 100, Disability Confident, Menopause Friendly, Mindful Employer, Fostering Friendly, Forces Friendly, and Cycle Friendly organisation. In August 2021, we also signed up to the Race at Work Charter. We are strongly committed to promoting equality and opportunity, championing employee wellbeing and investing in staff training and development.

Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire.

For further information on what it's like to work for us and the benefits we offer, please refer to the following:

Our Recruitment Process
Our Organisational Values
Our Employee Benefits
Working for Us