Service Delivery Manager

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The Role

Service Delivery Manager - Luton Airport - 40 hours per week, Thursday to Monday. Earlies and Lates - £33,737 Per Annum

Are you an experienced Manager?
Do you have experience motivating and managing a team?
Do you have a full UK driving license?
Are you looking for your next challenge?

If you answered yes to these questions, then read on!

An opening has arisen to work as part of the onsite APCOA Management team at Luton Airport as a Service Delivery Manager. This role is vital to support the day to day operations of Priority parking with in the Airport. You will be responsible for managing and motivating a large team, whilst ensuring the smooth running of operations and the service we offer.

Keep reading to find out what you will be doing in more detail!

What you'll do:

• Agree on a weekly/daily basis with the Operations Manager a plan of action to ensure resources are deployed to the areas of most need during the working weeks
• Ensure that the Priority Parking and Mobile Enforcement teams are effectively always running the operation
• Ensure briefings are being maintained at the start of each shift in Priority Parking
• Monitor the performance of staff and ensure delivery of allocated tasks and service levels are maintained to a high standard
• Monitor and report the SLA performance of the service provided by APCOA
• Manage and investigate any damage claims or complaints and ensure they are appropriately dealt with in a timely and appropriate manner and reported though the correct systems, with any actions followed up.

• Ensure Priority Parking services are preformed to the agreed Standard Operating Procedures, and the movements per hour are being achieved, whilst ensuring sufficient capacity is available
• Responsible for the recruitment and selection of all employees within their shift, in line with company guidelines
• Conduct monthly reviews and annual appraisals to identify and constantly improve colleagues' awareness and understanding through development
• Responsible for maintaining records, mentoring and on job training and identifying external training requirements
• All timesheets are accurate and forwarded to the operations/Contract Manager in agreed format and timescale

What you'll bring:

• Recent and extensive team management experience.
• Extensive customer service experience.
• Experience with people management, payroll, and absence monitoring.
• Excellent written and verbal communication skills.
• Excellent working knowledge of MS office
• Ability to motivate and manage a team.

Previous operational or management experience is required for this role.

Does this sound like you?

Click "apply" now and one of our team will be in touch soon!

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.

What you'll do

Not Specified

What we'll offer you

Not Specified