Service Delivery & Improvement Manager

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Detailed job description and main responsibilities

IMPORTANT INFORMATION, PLEASE READ:

All applicants must be willing to undertake National Security Vetting in order to work in a Prison Setting. This will be completed as part of the pre-employment checks through Oxleas and the prison vetting team.

You will need to provide:

Proof of right to work documentation

Proof of ID, needs to include 1 photographic ID

Proof of address documentation

Non-UK passport holders will need to have correct documentation (right to work in the UK) and a Home office Share code.

Address History:

5 years address history will be needed.

Applicants that are not UK Passport holders who provide less than 5 years UK address history will need to provide a Police Certificate which must be in English from where they resided previously.

Applicants who are UK Passport holders who have lived abroad for a period of more than six months during the last three years will need to provide a certificate of good conduct or an overseas police check in English from the countries resided in or visited.

In order to assist you in obtaining a Police Certificate, guidance can be sought from:https://www.gov.uk/government/publications/criminal-records-checks-for-o...

If the country you have resided in is not listed here, you can obtain the necessary information by contacting the relevant Embassy or High Commission for that Country. Their contact details can be found on the Foreign & Commonwealth Office website (http://www.fco.gov.uk/en).

Person specification

Qualifications

Essential criteria

• Masters degree qualified or equivalent experience
• Quality improvement qualification or equivalent experience
• Management qualification or substantive experience
• Project management qualification or equivalent experience.

Desirable criteria

• Hold a formal qualification in an aspect of improvement (e.g., systems improvement, Improvement Advisor Professional Development Programme)

Experience

Essential criteria

• Experience in the application of improvement methodologies in a healthcare setting.
• Experience in senior position in an NHS organisation, working with senior leaders, clinicians and patient groups.
• Demonstratable experience and skill to manage complex programmes of work.
• Able to provide leadership and motivation to staff. Building, shaping and leading teams to ensure delivery of outcomes to time and in budget.
• Experience in building, shaping, and leading teams to ensure delivery of outcomes to time and in budget.

Skills/Knowledge

Essential criteria

• Have expertise in improvement science with a clear grasp of concepts and experience of their practical application.
• Knowledge and experience of Programme and Project Management.
• Confident with a range of data collection, analysis and communication methods and techniques and using evidence to drive improvement, performance and change.
• Broad understanding of the NHS and prison healthcare, including key policy issues which affect improvement, safety and patient experience.

We are committed to creating an inclusive workplace that welcomes and supports individuals of all abilities. Remember, if you meet the minimum criteria for this role and you have a disability, you can be guaranteed an interview under the Disability Confident Scheme - Please ensure you select this on your application form. We would encourage you to be open about your needs so we can work with you to design a comfortable and accessible interview experience. Any information you provide regarding a disability or a need for adjustments will be treated in confidence and will only be shared with colleagues who are supporting this request.

If you require any adjustments to participate fully in the interview process, please let us know by adding the relevant details when scheduling your preferred interview date and time. Please feel free to contact the appointing manager to discuss your needs.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job Description and Person Specification (PDF, 528.3KB)
• Important Additional Information For Candidates (please read carefully) (PDF, 160.6KB)
• Privacy Notice for Staff (PDF, 268.6KB)
• Staff Benefits (PDF, 2.5MB)