Service Centre Manager - FSC

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Job Description

Organisation: East Midlands Shared Services part of Leicestershire County Council

Work Location: Loxley House Nottingham, NG2 3NG

Worker Category: Hybrid worker - Predominantly home working with team days in the office every two weeks. May be more if needed, there may also be requirement to travel to Leicester for specific meetings.

Salary: £59,580 increasing to £65,550 over a 4 year period. Any annual inflationary increases are in addition.

Benefit: Excellent Pension Scheme available: 17.2% of annual salary

Benefit: 28 days annual leave (increasing to 33 after 5 years of service) plus Bank Holidays.

Working Hours: 37 per week Mon - Fri 8:30am to 5pm (4:30pm on Fridays)

Contract Type: Permanent

Closing Date: 21/07/2024

Interview Date(s): 25th or 26th July

About the Role:

We are looking for a Finance Service Centre Manager to lead our busy Transactional Finance Service.

The FSC is a busy transaction finance service that forms part of East Midlands Shared Services. We provide transactional finance services to Nottingham City Council and Leicestershire County Council.

The FSC (Finance Service Centre) includes Accounts Payable, Accounts Receivable, Collections, Customer Service, Master Data & Data Entry.

If you are a forward-thinking, dynamic professional able to provide direction and leadership whilst maximising performance and ensuring excellent customer satisfaction, in a busy environment, this may be the opportunity for you.

About You

To apply for this post, you must:

• Have experience in managing a busy transactional finance service as well as experience managing a large team.
• Be able to develop and influence key stakeholders, creating concepts and new opportunities that the FSC can deliver to existing partners and external clients.
• Ensure that the activities within the FSC operate in a highly controlled and compliant manner, ensuring that the service meets the agreed Service Level Agreement, performance targets and audit requirements.
• Performance manage and develop all staff to ensure that they are able to operate effectively, driving forward service efficiencies and improvements.
• Represent the FSC in all finance and project management matters.
• Ensure that KPI reporting adds value providing a transparent overview of all service provision.
• Build relationships with key stakeholders with the ability to communicate at board level.

You must also have an understanding of, and commitment to, equality, diversity and inclusion.

In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.

Interested in Flexible Working?

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.

Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.

For more information or an informal discussion about this role, please contact:

Elaine Simpson - Head of Finance Service Centre

Email: elaine.simpson@emss.org.uk

How to Apply

Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.

To apply for this job, please click on 'Apply Now'. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.freshdesk.com/support/home.

By applying for this post, you agree to our Terms and Conditions.

About Us

About Leicestershire County Council

Leicestershire County Council is a Stonewall Top 100, Disability Confident, Menopause Friendly, Mindful Employer, Fostering Friendly, Forces Friendly, and Cycle Friendly organisation. In August 2021, we also signed up to the Race at Work Charter. We are strongly committed to promoting equality and opportunity, championing employee wellbeing and investing in staff training and development.

Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire.

For further information on what it's like to work for us and the benefits we offer, please refer to the following:

Our Recruitment Process
Our Organisational Values
Our Employee Benefits
Working for Us