Service Business Manager

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Job Description

Permanent contract | £33,366 to £35,235 per annum (Scale H) | 37 hours per week | County Hall, Norwich

We are looking for an experienced and forward thinking administrator who enjoys working in a varied and busy environment to deliver good quality and effective business support to the Adult Social Services Social Care Community Engagement (SCCE) team ensuring the service is consistent, efficient, and flexible whilst meeting high standards of customer care. The post is also a vital part of the Business Support Management team and will be required to support the continuous improvement activities within the service as well as supporting with wider departmental activities

Working alongside SCCE, our front door service, as we implement and modernise our front door offer is a key accountability of this role. We are looking for someone that will be able to help modernise the administrative processes that support the service. The successful candidate will also need strong analytical skills to provide support to the SCCE teams data driven performance management process. The role will also work closely with a range of colleagues from across the Council and within the department to ensure the specialist areas are delivered and provide a responsive and adaptable response to adhoc, new and urgent requests for support. The successful candidate will need to ensure that the teams are high-performing, customer focused and prepared for the ongoing review and improvement of the Business Support service.

Business support is evolving and the successful candidate will work closely with the Business and Technology Manager, the Service Standards and Business Delivery Manager and the operational team to provide a consistent Living Well support offer across the county and develop and implement long term efficiency savings in line with the ongoing Strategic Review and Social Care transformation projects.

We are looking for someone with a strong management background who is able to work under pressure in a fast paced environment. You will need to be a good people person that can make an impression and build strong working relationships with your team and senior managers across the Department and the rest of the Council. This role will require an individual who can develop innovative proposals/solutions that will help us to meet the increasing demands on our service and who is curious and supportive about how technology can be used to increase our efficiency.

For an informal discussion please contact Chris Johnstone 01603 638233 - Business and Technology Manager.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement with the ability to buy and sell leave
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working - dependant on your job role and business need.
• Financial benefits such as:
  • 'Norfolk Rewards' our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses paid upfront (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants' pensions.
  • A payment if you refer someone you know to a hard to fill job.
  • Tax efficient ways of getting extra pension, new bikes and electric cars.

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

Closing date: 24 November 2024 at 23:59