Senior Workplace Coordinator

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About The Role

Motability Operations are currently recruiting for a Senior Workplace Coordinator to join our team in Bristol on a full-time, permanent basis. Our department mission is to be bold, placing exceptional customer service at the forefront, cultivating a supportive, flexible and sustainable workplace environment that consistently surpasses the evolving needs of our business. As an integral part of the Workplace team, you will be required to work to deliver exceptional workplace services and customer experience. You will support the Workplace Manager in leading the team in providing first line contact for our customers ensuring flexibility to ensure that their needs are met in a safe manner, bringing tasks to a conclusion on time and to the highest quality. You will be the point of contact in the Senior Workplace Manager's absence for those within the team, the wider business and external parties.

You will also provide expert technical knowledge in relation to all aspects of our function. This includes cleaning, security, catering, Environment, Health and Safety and M&E maintenance. You will lead on software and system aids within the department (CAFM, BMS and others.)

Reporting to the Workplace Manager you will ensure the day-to-day operations of our 85,000 SqFt Bristol campus runs smoothly and is carried out in line with leading practices taking into consideration the needs of the business and ensuring your work is carried out promptly. You will be required to contribute to all aspects of the Workplace Team and to support the Workplace Helpdesk, contributing to SLAs being met.

This role requires regular and confident coordination of suppliers and contractors to ensure that work is carried out safely and in a compliant and timely manner, as well as the confidence to communicate to stakeholders within the business.

About You

This is an exciting role to support our Bristol campus of five buildings. You will be passionate about working in a highly effective Workplace team to support our customer. Your keen eye for detail and broad experience in Workplace Management will be essential to the delivery of a world-class service.

You should have expert working knowledge of facilities management, supplier coordination and health & safety, with a strong focus on sustainability and forward maintenance planning. Additionally, you should be confident to identify and rectify technical issues, bringing them to a satisfactory conclusion both on time and to budget. You will have demonstrable experience of leading the coordination of both hard and soft services including planned and reactive maintenance, and small project works to deliver a fast and efficient service.

You will be required to bring subject matter expertise into the team for our core digital products. Specifically, these include our Integrated Workplace Management System (formerly CAFM) and the Building Management System (BMS).

You will lead the coordination of hard services working closely with the onsite maintenance team, who carry out both planned preventative maintenance (PPM) and reactive works. Your responsibilities will include receiving quotes for reactive tasks and challenging costs to ensure value for money. You must be confident in challenging decisions when necessary to ensure that MO consistently receives the best value and outcomes for its customers.

You will enjoy working as part of a team and display leadership qualities with a desire to progress to a management position in the future. You will be comfortable as a point of contact for queries from both within the team and outside of the team, using your experience and expertise to competently provide support.

Minimum criteria:

• Broad experience of managing the coordination of TFM delivery
• Level 3 Health and Safety qualification, NEBOSH General Certificate or similar
• Good awareness of Health, Safety and Environmental requirements in commercial settings.
• Sound understanding of technical services and premises management.
• Excellent written and oral communication with people at all levels.
• Strong accuracy skills and attention to detail
• Use of Microsoft Office programs; Outlook, Word, Excel and PowerPoint.
• Experience of managing contractors and suppliers. Both setting standards and monitoring their service levels.
• Experience of working to Service Level Agreements and Key Performance Indicators.
• Working with Environment Health and Safety Management Systems
• Expertise in the use of Workplace Management systems including Building Management System and Integrated Workplace Management Systems (CAFM).

About The Company

We're the company behind the Motability Scheme. We exist to deliver smart, sustainable solutions that improve our customers' mobility in a fast-changing world. We're the UK's largest car leasing company and we help over 750,000 people get on the road.

We employ over 1800 people, across London, Bristol, Edinburgh, and Coalville. We know our people are key to our success, so we aim to create an environment that allows our employees to flourish. We look for highly motivated people with a combination of commercial sense and real enthusiasm to meet our customers' needs.

What we do

We lease a wide range of tailored mobility solutions to people who receive of one of the Government's qualifying mobility allowances. Our customers choose a car, Wheelchair Accessible Vehicle (WAV), scooter or powered wheelchair that best suits their needs. We take care of their insurance, breakdown, servicing and more, as part of our worry-free package.

At the end of the lease, our customers can exchange their vehicle for a brand-new model. Each year we sell and move around 200,000 cars. This makes us the largest supplier of single-source vehicles back into the used car market.

The Scheme has been providing affordable, worry-free motoring for over 45 years. We pride ourselves on delivering outstanding customer service, with an independent customer satisfaction rating of 9.6 out of 10.

How we work

We work in a hybrid way. That means remotely for up to two days each week and in our great office spaces the rest of the time. This gives us a good work/life balance and lets us collaborate and deliver for our customers. Visit our website to find out more.

We do our best to accommodate part-time and flexible working requests, where possible, to build on our culture of trust, empowerment, and flexibility.

Our beliefs and values

We believe in building a diverse workforce, where our people are empowered to attend work as their true selves. We encourage people from all backgrounds to apply.

We want to sustain a nurturing culture. And our people to be rewarded equally, regardless of race, national or ethnic origin, sexual orientation, age, disability, or gender.

Our values are at the heart of everything we do:

• We believe no one should be left behind
• We find solutions
• We believe we must take the lead
• We drive change
• We believe everything starts with the customer
• We care

What we can offer you

• Pay: competitive salary, with a yearly discretionary bonus, based on your performance
• Holiday: 28 days, and you can buy and sell days
• Pension: 15% non-contributory pension (9% during probation)
• Health and wellbeing: Private Medical Insurance cover available for all employees and free health screenings for over 50s. Life assurance at four times your basic salary, to give you peace of mind. Free access to healthcare apps like Peppy, Unmind, and Aviva Digital GP. Mental Health Allies and an Employee Assistance Programme
• Development: A library of internal training on our myLearn platform
• Family friendly: We have competitive family leave policies
• Diversity and inclusion: We embrace the diversity of our people and empower them to come to work as their true selves. We want them to flourish and be rewarded equally. We have Employee Network Groups, and we pride ourselves on being inclusive and all our offices have first-rate disability access
• Helping our community: One volunteering day each year, and access to volunteering platform Neighbourly
• Schemes: Car Benefit Scheme for electric and hybrid cars. This means you can lease a brand-new electric or plug-in hybrid car, with insurance and more, for a fixed monthly amount. Cycle to Work Scheme. Employee Discount Scheme, to save money across lots of retailers
• Other voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans, free fresh fruit and snacks in the office

Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.