Senior Vice President, Client Operations Manager

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At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We're seeking a future team member for the role of Senior Vice President, Client Service Lead to join our Middle Office team. This role is located in Manchester, UK.

In this role, you'll make an impact in the following ways:

• Build trusted relationships with client stakeholders; run service reviews and share insights.
• Track and own client asks/issues in CRM; ensure timely, high-quality resolution.
• Proactively identify risks and themes; escalate with clear recommendations when needed.
• Coordinate with operations and product teams to connect adjacent solutions and enhance service.
• Standardize client reporting and help deliver regular service packs.
• Provide data-driven insights about client health using BI and reporting tools.

To be successful in this role, we're seeking the following:

• 4-8 years in Middle Office or institutional client service; strong understanding of operations.
• Clear, confident communicator with excellent client-facing skills.
• Proficient with CRM and BI/reporting tools; comfortable turning data into narratives.
• Organized, detail-oriented, and able to manage multiple priorities with ownership.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here's a few of our recent awards:

• America's Most Innovative Companies, Fortune, 2025
• World's Most Admired Companies, Fortune 2025
• "Most Just Companies", Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.