Senior Veterinary Receptionist
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Alma Veterinary Hospital is seeking an enthusiastic individual to join our front-of-house team as a Senior Receptionist. The receptionist's role is one of the most important customer-facing roles in the Hospital. You will be the first point of contact for our clients, meeting and greeting them either over the phone or face-to-face when they arrive at the Hospital. This is a very varied role where you will be covering many tasks such as booking appointments for consultations and procedures, ordering stock, taking payments, credit control, daily banking, maintaining cleanliness and tidiness of the client/reception area, maintaining patient and client records, preparing medications prescribed by the veterinary surgeons, stock rotation, maintaining key communications with clients and the team, and in addition some administration tasks and some health and safety duties.
This is a very fast-paced and varied role that is ideal for a highly driven candidate who thrives on providing a high level of customer service. As senior receptionist, you will support our Head Receptionist/ Assistant Practice Manager in ensuring the team follows our protocols and procedures at all times.
More about us
Join our busy Veterinary Hospital in the heart of Windsor, which strives to provide gold-standard care to our patients and clients. We are a fully equipped first opinion practice seeing a wide range of surgical and medical cases. We have 4 consultation rooms, separate cat and dog waiting rooms and wards. As well as all the usual facilities of a first opinion practice, we have a dedicated dental suite, an imaging room, and a full in-house laboratory. Our hospital is very well equipped with a Karl Storz laparotomy tower, radiography, ultrasound, dental radiography, a full in-house laboratory, a Tonopen, endoscopy, bronchoscopy, orthopaedic equipment, ECG, Capnography and much more. We are proud to be the only practice within a 15-mile radius able to offer laparoscopic surgery to our patients.
Your shift pattern
This is a full-time role where the successful candidate will be required to work 37.5 hours per week covering early and late shifts over a rota system. The early shifts are 8 am - 4:30 pm, the late shifts are 10:30 am - 7 pm. The successful person will also be required to work 1:4 Saturday mornings.
The salary for this role is up to £28,000 DOE.
In addition to a competitive salary, you will benefit from:
*6.6Weeks annual leave
*Additional annual leave for your birthday which will be added to your holiday allowance
*Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
*Cycle to work scheme
*Initiatives focused on employee wellbeing
*Non-accidental injury support
*Learning and development opportunities via the IVC Evidensia Academy
*Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
*Pension scheme
*Discounted staff pet care
As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
The closing date for this vacancy may be brought forward should we receive sufficient candidates. If you have not heard from us within 2 weeks from the closing date, please assume your application has been unsuccessful.
£25,000 - £28,000 a year
Up to £28,000 DOE