Senior Vendor Operations Manager - Strategy & Enablement, Customer Experience

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We are looking for a passionate and driven individual to join our Vendor Management team to play a critical role in managing and optimising vendor relationships across all Bumble Inc. brands.

This role will be based in London, reporting to the Vendor Ops Lead, CX Strategy & Enablement.

What You'll Do

• Analyse performance data to identify trends, opportunities, and areas for improvement across vendor partnerships. Provide actionable insights to improve our approach to processes, policies, and tooling.
• Review and manage contracts and agreements with a variety of external partners to maximise value and ensure compliance.
• Collaborate with leadership and provide recommendations to dynamically leverage vendor capabilities and capacities.
• Gather and integrate feedback from partners, internal stakeholders, and team members to influence positive outcomes with our external partners.
• Use a data-driven approach to identify operational gaps and work closely with cross-functional teams to address and overcome operational challenges.
• Partner with internal stakeholders to support project plans that drive operational excellence.
• Partner closely with our Continuous Improvement Managers to enhance team effectiveness and efficiency.

Experience We Are Looking For

• Minimum 5-7 years in vendor management operations, with a strong understanding of performance management, strategy, and contract negotiation.
• Experience working in customer support, content moderation or working in a Trust & Safety organisation.
• Excellent communication skills, both written and verbal.
• Experience in a fast-paced, startup environment.

About You

• You are flexible, self-driven, and highly motivated.
• You have a positive approach with a willingness to learn.
• You have a demonstrated ability to thrive in a rapidly changing environment.
• You can prioritise effectively and manage competing priorities.
• You are collaborative, enthusiastic and fun to work with.
• You are deeply passionate about Bumble's brand vision and values.