Senior UX Writer

At a glance

•  We know flexible working is important to you, and it is important to us too. The Partnership has adopted a hybrid working approach meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The UX Writing team aim for around 1 day a week in the office to connect and on a more ad-hoc basis to attend key meetings but again, are flexible on this. The role is based at our London Central Office in Pimlico. 

• The salary range for this role is set at £47,700.00 - £71,800.00

• This is a permanent position.  

• Please note, we will ask you to share some recent work with us, either by uploading as part of your CV or by a link if you have this.
   

About the role
 

The eCommerce team is looking for 1 Senior UX Writer to join the team until December 2025. 

You are a skilled end-to-end Senior UX Writer who has experience in user-centred design thinking. You understand what differentiates copywriting from UX writing and have the portfolio to prove it. You can plan and deliver a clearly defined and intelligently planned content strategy in order to deliver exciting products and services across John Lewis & Partners.

Importantly, you can bring stakeholders on this journey.

You’re an expert at translating complex, commercial and technical briefs into intuitive customer-friendly experiences that are accessible for all. You can alternate between working on granular iterations of microcopy to designing and problem-solving large-scale conceptual and strategically-aligned pieces. Ideally, you have experience working in Agile and understand what is required to 'work lean' – working closely with your colleagues to iterate and learn quickly.
 

Some of the key responsibilities:

• Planning, designing and writing user-centred copy for the John Lewis website, app and other touchpoints

• Working alongside Product Designers in multidisciplinary, Agile product teams

• Exploring copy and design solutions using a ‘test and learn’ approach

• Analysing quantitative and qualitative data and insight sources from discovery to form evidence-based copy

• Providing a holistic view of the content experience and mapping across all omnichannel touchpoints

• Planning and facilitating workshops to align stakeholders, establishing customer, business and project requirements to identify risks and dependencies

• Helping drive design and copy quality, consistency and great ways of working between teams through a regular feedback process with your line manager as well as the wider Product team

• Advocating and creating inclusive design solutions following W3C accessibility standards

• Making sure content recommendations are aligned with brand, tone of voice guidelines and proposition/services objectives

• Supporting the UX Writing Manager in creating and socialising the UXwriting strategy and guidelines

• Building relationships across the business in order to support and influence all aspects of the customer experience

• Advocating for the Experience Design team and user-centred design in the wider Partnership and sharing UX writing best practice.
   

Essential skills you’ll need 

• Relevant content design or UX writing experience for digital channels

• Display a good understanding of UX processes using human-centred methods and a test and learn approach

• Collaborating with multidisciplinary teams and excellent stakeholder management skills

Benefits of the Partnership and the role  

- Hybrid Working. 

️ - Full - time working holiday entitlement 25 days holiday, plus public and bank holidays (this is prorated for part time hours).

⚖ - Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy

- Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not

- You’ll get Partnership discount in store and online once you complete your Earning Membership period. That’s 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply) You’ll also be able to nominate someone you live with to share your discount.

-  Simple cycle to work support scheme

- We’re really proud of our exclusive hotels based in some of Britain’s most beautiful areas and once you’ve been with us for three months, you’re welcome to explore them

-  Learn more about our extensive range of exciting benefits that you could enjoy when you join us, visit - ttps://www.jlpjobs.com/about/benefits/

Next Steps 

• The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process").

• Once you've submitted an application the next steps of the process, if successful, are likely to include a 1 stage virtual interview.

• You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.