Senior UX Designer - Loyalty & Support

Tesco UK • London • Hybrid • Full-Time • Working hours 36 • Apply by 10-Apr-2026

We're looking for a Senior UX Designer to lead experience design within a significant Clubcard product area with depth and independence. You'll own end-to-end UX for complex, multi-journey propositions - defining problems with precision, designing solutions with rigour, and using insight and experimentation to improve what's in market. You shape direction as well as deliver: working closely with Proposition, Product, and Engineering to ensure design drives outcomes, not just outputs. Beyond your own product area, you raise the quality of the team around you, through structured feedback, clear thinking, and consistently modelling what great UX practice looks like.

What is in it for you
We're all about the little helps. That's why we make sure our Tesco colleague benefits package takes care of you - both in and out of work. Click Here to find out more!

• Annual bonus scheme of up to 20% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Private medical insurance
• 26 weeks maternity and adoption leave (after 1 years' service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

You will be responsible for

• Owning the UX for key Clubcard propositions, designing clear, intuitive experiences that help customers earn, save and engage.
• Shaping how Clubcard shows up across Shopping (and where relevant F&F and Marketplace), making loyalty feel seamless across journeys.
• Designing end‑to‑end journeys that balance your proposition with the wider Clubcard ecosystem, ensuring consistency across squads.
• Using strong UX principles to make smart decisions, explain your rationale, and shape high‑quality, user‑centred solutions.
• Designing for core flows, edge cases, error states, accessibility, and operational constraints.
• Thinking ahead: solving for now while building future‑proof, scalable Clubcard experiences.
• Partnering with Proposition, PMs, Engineering, UI and Research to define problems, shape opportunities and land the right outcomes.
• Using insight, experimentation and data to improve experiences and help deliver OKRs around digital Clubcard engagement and offer breadth.
• Leading discovery activities: mapping journeys, exploring concepts, prototyping and testing.
• Maintaining high standards in usability, accessibility and interaction quality, and working with the Design System team to keep experiences consistent.
• Owning your craft through peer reviews, sharing work early, seeking feedback, and giving constructive critique to help lift the whole team.
• Communicating your design decisions clearly and influencing alignment across teams.

You will need

• quality interaction design.
• journey problems.
• facing digital products at scale, ideally with interconnected journeys.
• High standards for usability, interaction quality and accessibility.
• Ability to simplify complexity, structure problems and create designs across multiple scenarios.
• A proactive, open designer who shares work early, seeks feedback and gives constructive critique to lift the whole team.
• Comfortable using qualitative and quantitative insight to inform decisions and challenge assumptions.
• functional partners.
• Confident collaborator with Proposition, Product, Engineering and Research.

#LI-HYBRID #LI-FC1

About us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We're a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.