Senior User Researcher

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Location: The Speechmark, London + *Hybrid Working
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week - Mon to Fri

*Hybrid
At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are.

Who We Are

We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Join our Digital teams where we harness the power of digital and embody the spirit of innovation to deliver the best solutions for our customers.

What you'll do

As a Senior User Researcher in a B2B context, you will play a crucial role in advancing our omni-channel design process through insightful, strategically significant research. You will collaborate closely with service design, product, and UX designers to drive Vodafone Business' strategic roadmap and shape outstanding customer experiences. In this role, you will autonomously lead projects and tackle complex challenges.

Leveraging your expertise, you will develop robust research plans and discussion guides, conduct both quantitative and qualitative research, perform thorough data analysis, and distil actionable insights that drive business-critical projects.

Working on high-priority projects, you will manage large groups of diverse senior stakeholders and articulate and defend design and strategy decisions based on user research. You will have a strong grasp of what drives the Vodafone business and understand how to marry user insights with business strategy to drive positive outcomes.

In this role, you will often be the sole voice of research in the room, requiring you to work autonomously and feel confident as a solo agent. You will need to work with stakeholders to understand priorities and create and manage your own research roadmap. You will have a lot of autonomy to shape this role into something that excites you.

Key accountabilities:

• Collaborate with service design, product, and UX designers to drive strategic decision-making and shape the customer experience.
• Confidently own every stage of a research project from scoping to the delivery of strategic recommendations.
• Conduct both quantitative and qualitative research, ensuring rigorous data collection and analysis.
• Develop and manage the B2B research roadmap.
• Develop and cultivate strong cross-functional relationships to drive past research findings and ensure outcomes.
• Pivot through ambiguity to adapt to changing project needs and priorities.

Who you are

• Proven experience leading user research in a complex organization, preferably in a B2B context.
• Expertise across a range of user research methods including possessing B2B specific research techniques e.g. contextual inquiry.
• Adept at quickly understanding highly technical and complex products and domains.
• Strong leadership skills and ability to be the expert in the room.
• Confident managing senior leaders and justifying strategic decisions.
• Ability to autonomously lead projects and tackle complex challenges.

Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.

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Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.