Senior Triage Nurse / Paramedic

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About Us

EPUT provides community health, mental health and learning disability services to support more than 3.2 million people living across Bedfordshire, Essex and Suffolk. Also:

• We are among the largest employers in the in the East of England region, with more than 10,000 staff working across more than 200 sites.
• We run the COVID-19 vaccination programme across mid and south Essex and Suffolk and north east Essex.

EPUT was formed on 1 April 2017 following the merger of North Essex Partnership University NHS Foundation Trust (NEP) and South Essex Partnership University NHS Foundation Trust (SEPT). A new leadership team was established at the Trust in 2020.
Our vision and values

Our Vision

"To be the leading health and wellbeing service in the provision of mental health and community care".

Our Purpose

"We care for people every day. What we do together, matters".

Our Values

• We Care
• We Learn
• We Empower

Our strategic objectives

• We will deliver safe, high quality integrated care services.
• We will enable each other to be the best that we can.
• We will work together with our partners to make our services better.
• We will help our communities to thrive.

Our services

• Mental Health Services
• Community Health Services
• Learning Disabilities Services
• Social Care

Find out more about the services we offer in our service directory.

Job overview

Senior Triage Nurse/Paramedic - An exciting opportunity has arisen for a Band 7 Senior Triage Nurse/ Paramedic to work within the Urgent Community Response Team (UCRT) Assess and Clinical Triage Team.

UCRT refers to a combination of community admission avoidance teams across Mid and South Essex provided by EPUT, NELFT and Provide, working in collaboration with each other. The UCRT Access and Clinical Triage team is responsible for the triaging and acceptance of referrals and is currently hosted by EPUT.

UCRT services provide specialist care in patients own homes. They make contact with patients within two hours of receiving a referral to stabilise their immediate health and social needs and plan ongoing care and intervention as appropriate.

Main duties of the job

In the role of Triage Nurse/Paramedic, you will work to support the triage function of the UCRT access team by undertaking telephone assessments of referrals from the Ambulance Service, Primary Care and other health and social care professionals. You will determine the suitability and safety of patients for assessment by local UCRT services or coordinate a response by another appropriate community based team or service.

In this role, you will support cover of a rota to undertake triage within the UCRT Single Point of Access, but also in an integrated/in-reach function within 111 and 999 control centres to 'pull' referrals that are deemed as safe and appropriate for a UCRT response - known as Hear & Treat.

In addition successful applicants will be required to support and manage the Band 6 staff within the team.

Working for our organisation

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;
• Season Ticket Loans
• NHS discounts for staff
• Excellent Training facilities and opportunities
• Buying and Selling annual leave scheme
• The opportunity to work bank shifts and expand knowledge and experience in other areas
• Salary Sacrifice schemes including lease cars and Cycle to Work
• Day One Flexible Employer

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.

If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.

Detailed job description and main responsibilities

To undertake the clinical triage of referrals received in the UCRT Single Point of Access.

To provide clinical assessments and advice to patients who call 111 and 999, utilising clinical triage to ensure appropriate outcomes and onward pathway/referral to meet clinical need and to avoid admission to acute hospital where clinically safe to do so.

To take clinical responsibility for patients calling 111 and 999 with whom you are involved.

To work as an autonomous practitioner and provide high quality complex clinical triage using knowledge, skills, critical thinking and professional judgement.

To be a central resource for clinical expertise and knowledge providing information on evidence-based healthcare to other MSE Health and Social Care, EEAST and IC24 colleagues.

To consult on patient symptoms to provide a wide range of health and social care options and coordinate the most appropriate community intervention and response, as required for the patient.

Ensure that advanced skills and knowledge are utilised to make a comprehensive and focussed assessment of needs to maintain safe admission avoidance.

Work in partnership with referrers to ascertain diagnosis, care plans and planned treatment.

Utilise AOC software systems (such as CAD, MPDS, Lowcode and Directory of Services) and process information received from callers/patients into the computer systems ensuring the veracity of data at the point of input.

To liaise and communicate clinical information verbally and via technical links with health economy partners to ensure continuity of care.

Liaise with other UCRT and community services and ensure continuity of care as appropriate, effective and safe for the patient.

To work towards service delivery targets, clinical indicators and national and locally negotiated targets, including taking responsibility for the collating and reporting of data.

To maintain absolute professionalism, integrity and confidentiality for all patients, their families, Trust staff and those from other organisations and agencies.

At all times, provide specialist, clinical, social and holistic care to patients in a pre-hospital environment.

Provide appropriate advice and guidance including worsening advice and safety netting to patients.

Support the management of a high quality service to individuals, families and other agencies across Mid and South Essex.

Ensure the safeguarding agenda is implemented with effective systems throughout the service including effective liaison with other agencies as required.

In collaboration with the senior management team, support the Directorate's approach to improving compliance with NHSLA standards, CQC registration and other regulatory requirements. Ensure that staff contribute to the information required to support the Care Quality Commission inspection visits and that staff are aware of the standards and are able to provide accurate information to inspectors.

Work with the senior management team to ensure the delivery of the Directorate and Corporate Objectives.

Maintain accurate and up to date clinical records/care plans and staff records in accordance with policies and procedures, professional guidelines, legislation, best practise and patient confidentiality.

Establish and maintain effective communications and relationships with statutory and voluntary agencies, promoting and collaborating working and effective coordination of services for individuals.

Support the Clinical and Operational Lead to organise staff rotas and adjust as necessary to ensure adequate cover for the service.

To undertake clinical duties within the UCRT service on an ad hoc or rotational basis to maintain clinical skills.

To perform other tasks in keeping with the post as required by their Line Managers that span the Community Collaborative and Mid and South Essex services.

To participate in the development of an effective team and the development of productive working relationships across the Community Collaborative.

To take an active interest in working parties and groups within the Trust to develop and improve on service delivery, protocols and guidelines.

To work with external agencies to increase successful Hear & Treat (111 and 999) outcomes within own competencies, recognising own limitations and seeking advice when necessary. This will include continuously evaluating and acting on outcomes.

The post holder may be required to work at either Chelmsford AOC or Southend EEAST base (any of the Trust's sites) in line with service needs.

Provide clinical leadership and support to UCRT Clinical Triage Team.

Support the ongoing transformation of the Single Point of Access

Complete 1 to 1 Support and Appraisals for Band 6 Triage Nurses.

Deputise for the Clinical Manager

Person specification

Experience

Essential criteria

• Community and/or acute
• Triage Experience

Qualifications

Essential criteria

• Graduate Diploma or degree nursing / paramedic

Desirable criteria

• Non Medical Prescriber
• Triage Course

!Important Professional References

Make sure that as a part of your application you have professional references with business contract information covering your last three year employment history. We are unable to accept personal or character references.

As a newly appointed employee you are responsible for incurring the cost of your initial DBS check relevant to your post, the amount will be deducted from your first salary with the Trust.

Applications for Job Share are positively welcomed.

Equal Opportunities Employer

Our Trust is an Equal Opportunities Employer. We particularly welcome applications from people with experience of using mental health services. We also hold the Disability two tick symbol and have made the pledge to commit to employing more people with learning disabilities, we encourage people with a disability to apply. If you require this application form in another format i.e. Braille or audio tape etc, please contact the Recruitment Department on 01375 364513 or email epunft.recruitment.adverts@nhs.net and we can arrange for this to be dispatched to you.

The Trust has the right to expire vacancies prior to the closing date if they so wish. The Trust makes every attempt to contact all applicants and we strongly advise that you check the email account which is registered with NHS Jobs regularly, we would advise however due to the high number of applications we receive that if you have not heard from us within three weeks of the closing date your application has been unsuccessful on this occasion.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expect all staff to undertake this commitment. Applicants will be subject to robust safer recruitment processes.

Covid Vaccination

Although Covid vaccinations are no longer a mandatory requirement within the NHS we continue to encourage and support the vaccination uptake as this remains the best line of defence against Covid19. The safety of our staff and patients is a top priority for us at EPUT.

If you would like to book a Covid vaccination or would like more information please contact us by emailing epunft.cv19hr@nhs.net.

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• Band 7 Access and Clinical Triage JD (PDF, 824.5KB)
• Band 7 UCRT Access and Clinical Triage PS (PDF, 400.6KB)
• Why Join The NHS Pension Scheme (PDF, 91.3KB)
• EPUT Pledge - Step into Health (PDF, 211.0KB)
• Candidate Privacy Policy (PDF, 173.9KB)
• Right to Work Information (PDF, 293.6KB)
• Employer Recognition Scheme - Gold Award (PDF, 27.7KB)
• Trust Vision and Values (PDF, 168.9KB)
• Values of the NHS Pension (PDF, 151.3KB)