Senior Triage Clinician

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Joining #TeamNELFT means you'll become part of a welcoming and supportive working environment. We're CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.

Find out more about NELFT careers and what makes our Trust a great place to work, in this video

Job overview

The post holder will be part of the Kent and Medway Single Point of Access (SPA) for young people. The service manages all referrals for young people in Kent and Medway with emotional wellbeing, mental health and neurodevelopmental concerns. Providing clinical leadership, support and guidance to team members and Trust staff and ensuring a client focused service.

The post includes providing clinical leadership and practicing at an advanced level demonstrating a high level of autonomy and clinical decision making, working as a highly specialised member of the SPA. The role is a collaborative one, working with individuals and groups across professional and organisational boundaries.

The post-holder will be a post-graduate qualified practitioner fully registered with the appropriate professional or regulatory body (e.g., HCPC, NMC). and should have clinical experience in the screening and assessment of children and young peoples mental health difficulties.

Main duties of the job

The post holder will work in close collaboration with the SPA manager and develop positive working relationships with senior staff across the Kent and Medway CAMHS teams

• To be responsible for the day to day organising, prioritising, and allocating of workloads in line with Key Performance Indicators
• To have oversite of the demands of the SPA, including referrals for mental health, referrals for Neurodevelopment, and the 111 mental health crisis line.
• To work in close collaboration with the service managers advising of current demands, work allocation, challenges, and solutions
• To promote the development of an effective team and the development of productive working relationships throughout the Trust
• To advise, encourage and share knowledge utilising the latest research and practice development, through literature and peer reviews.
• To provide patients and relatives with information and education thus ensuring they have meaningful choices that promote dignity, independence, and quality of life

Working for our organisation

The post holder will be expected to support their team, department and organisation to achieve the Trust's Values in their day to day work. These are the 5P's:

• Putting people first
• Prioritising quality
• Being progressive, innovative and continually improve
• Being professional and honest
• Promoting what is possible - independence, opportunity and choice

Detailed job description and main responsibilities

1. To monitor incoming referrals and triage/screening activity
2. Prioritise and delegate tasks to clinicians and administrators to promote the efficient timely responses to referred clients
3. Monitor clinical activity in relation to the service Key Performance Indicators and act as required to achieve the required outcomes
4. To be a point of contact for all SPA staff and Trust colleagues
5. Promptly attend to informal and formal enquires or complaints relating to SPA. Resolve issues promptly and increase service user satisfaction
6. Make the care and safety of young people and their family your first concern and act to protect them from risk
7. Be honest and act with integrity
8. To always monitor and maintain professional standards and Trust policy in relation to Risk Management, Health and Safety, Confidentiality and Data Protection

Probationary Period This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

Starting with NELFT - NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop-in sessions focusing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex

If you are an overseas qualified nurse and wanting to start your journey to becoming a UK based registered nurse with the NMC, you can check whether you are eligible to be supported through our Capital Nurse consortium. Please visit; https://www.capitalnurselondon.co.uk/how-to-apply/. Whilst NELFT is happy to welcome overseas nurses we are unable to consider your application directly. You should submit your interest and apply through the Capital Nurse London group.

Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system.

Use of AI

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Please refer to the attached job description specification for further details on this vacancy and person

Person specification

previous CYPMHS experiences

Essential criteria

• Can demonstrate previous experience

Desirable criteria

• transferable skills

Understanding of CYPMHs service provision

Essential criteria

• Can demonstrate knowledge of local staheholder and service interoperability

Desirable criteria

• Can demonstrate transferable skills

Essential

Essential criteria

• Relevant qualification registered with governing body
• Clininical practice working in child and adolescent mental health and children with neurodevelopmental conditions
• Currently working at at Band 6 or above

Desirable criteria

• Professional practice in leadership, team management, operational management, project management
• Advanced training and clinical practice in neurodevelpmental conditions
• Practiced in caseload managament and prioritising tasks

Assessment & Triage skills

Essential criteria

• Has previous assessing and triaging experience

Desirable criteria

• Can demonstrate transferable skills

Benefits

We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:

• A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff.
• A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers. This has resulted in us being recognised as a 'Top 10 Family Friendly Employer' from the Working Families Charity.
• Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors.
• Detailed information about our wellbeing and benefits offer can be found in this link.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's a job share, part time hours or another flexible pattern.

Supporting our Armed Forces

We recognise the valuable contribution that the Armed Forces community make to our organisation. We have signed the Armed Forces Covenant and achieved Gold Award under the Armed Forces Employer Recognition Scheme. We have supportive policies, guaranteed interview schemes for veterans. reservists and military spouses and give additional leave to our Reservists so that they can attend their annual camp.

Equal opportunities employer

We are committed to equal opportunities and diversity and positively encourage applications from all sections of the community regardless of any protected characteristic.

We are a Disability Confident employer and have made the pledge to commit to employing more people with disabilities. If you require this application in another format i.e. Braille or audio tape please contact the recruitment team on 0300 300 1530 or email recruitment@nelft.nhs.uk.

Correspondence with us

You are advised to regularly check your emails (including any junk mail/spam folders) for correspondence related to this post.

In the event of a high number of responses to any advert, NELFT reserves the right to close the vacancy early. If you do not hear from us within three weeks of the closing date then please assume you have not been successful on this occasion.

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• SPA Senior Triage Clinician (PDF, 449.2KB)
• NELFT Application - Hints and Tips (PDF, 38.4KB)