Senior Transformation & Quality Project Manager

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Detailed job description and main responsibilities

Project Management
• Planning and designing the transformation project plans for each project and proactively monitoring overall progress, resolving issues and initiating corrective action as appropriate
• To manage the scoping and procurement of assisted technologies (as appropriate)
• Defining the governance arrangements for a variety of projects
• Quality assurance and overall integrity of new projects - focusing inwardly on the internal consistency of projects; and outwardly on coherence with infrastructure planning, interfaces with other programmes and corporate technical and specialist standards.
• Managing third party contributions to projects, to include primary care and other external partners (e.g., CCG, Local Authority, Public Health, Third Sector, Commercial)
• Managing both the dependencies and the interfaces between projects
• Scope out change to clinical pathways to improve quality and productivity, including service modelling, defining policies and Procedures
• Working with teams of staff, motivating and encouraging them to review their working practices and how they deliver services. Undertaking, where appropriate, the necessary analysis of how the business is currently operating to inform service redesign
• Managing risks to the project's successful outcome
• Initiating extra activities and other management interventions wherever gaps in the project are identified or issues arise
• Reporting progress of the project at regular intervals to the Associate Directors and Service Managers for CAMHS and Specialist Community Services.

Presentation and Communication
• Developing a communications strategy for the projects for which the postholder is responsible
• Managing the communications with all stakeholders
• To manage the communication plan setting up appropriate communications as required.
• Developing and undertaking presentations to a wide audience and to a high standard.
• Supporting the communication channels for the Transformation Strategy both internally and externally
• Attend a wide range of communication events; this may include evening and weekend working

Staff Engagement
• To develop a staff engagement plan for implementation
• Facilitating the appointment or involvement of individuals to the project delivery team, ensuring that staff engagement is an integral part of the programme
• Undertaking training and development for staff

Resource Management
• Managing the project's resources monitoring the expenditures and costs against delivered and realised benefits as the projects progress
• Facilitating the involvement of individuals to the project delivery team, ensuring that staff engagement is an integral part of the programme
• Ensuring that the delivery of new services from the projects is to the appropriate levels of quality, on time and within budget, in accordance with the programme plan and programme governance arrangements
• Responsible for the performance of projects, including the team members outputs and delivery, ensuring effective management of staff
• Ensuring that there is efficient allocation of common resources and skills within the project portfolio
• Conducting necessary audits to inform future planning
• Working within a defined budget
Communication
The job holder will build relationships and communicate with:
• Directorate Management Team, including the Associate Directors and Service, and Operational Managers
• Business Manager and Business & Performance Lead and Project Support roles
• All project stakeholders Trust wide, Corporate colleagues, Service Staff & Managers to ensure a smooth implementation of change/project deliverables.
• Internal and external stakeholders.
• Internal and external suppliers.

Line Management responsibilities
• To line manage the staff within the Project Management Office as required, including graduates, developmental, and junior roles.
• To monitor staff performance, set objectives and undertake regular individual performance reviews of directly managed staff.
• To identify training needs to ensure staff are appropriately developed and they are effective, efficient, motivated, and engaged.
• To work with HR to ensure the directorate is meeting the Trust standards regarding the PDR, Supervision and Mandatory Training requirements.

General
• To deputise for the Service Transformation & Quality Programme Manager in their absence at directorate, corporate and external meetings.
• To utilise excellent communication skills to foster close working relationships with clinical staff, senior managers, and external stakeholders to ensure collaborative working to realise service improvements and additional investment in services.
• Take responsibility for continued professional development and ensuring skills and knowledge are up to date.

Person specification

Skills and Abilities

Essential criteria

• Demonstrably strong organisation, planning, analysis, problem solving and team working skills
• Ability to analyse complex data and interpret outcomes

Desirable criteria

• Exceptionally strong communication and relationship building skills, able to apply appropriate methods to motivate, persuade, train and remove barriers to acceptance for what will be potentially contentious changes to practice

Education and knowledge

Essential criteria

• Degree or equivalent experience
• PRINCE2 or alternative project management methodology trained

Desirable criteria

• Post graduate qualifications/development in Quality Improvement or Project Management
• Knowledge and understanding of legislation and priorities relating to Children's Health and Social Care Services

Experience

Essential criteria

• Significant experience of project management, staff engagement and change management
• Experience of working with complex stakeholders across organisations

Desirable criteria

• Experience of Procurement and tendering

We are committed to creating an inclusive workplace that welcomes and supports individuals of all abilities. Remember, if you meet the minimum criteria for this role and you have a disability, you can be guaranteed an interview under the Disability Confident Scheme - Please ensure you select this on your application form. We would encourage you to be open about your needs so we can work with you to design a comfortable and accessible interview experience. Any information you provide regarding a disability or a need for adjustments will be treated in confidence and will only be shared with colleagues who are supporting this request.

If you require any adjustments to participate fully in the interview process, please let us know by adding the relevant details when scheduling your preferred interview date and time. Please feel free to contact the appointing manager to discuss your needs.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job Description & Person Specification (PDF, 440.4KB)
• Important Additional Information For Candidates (please read carefully) (PDF, 160.6KB)
• Privacy Notice for Staff (PDF, 268.6KB)
• Staff Benefits (PDF, 2.5MB)