Senior Transformation Project Manager

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Joining #TeamNELFT means you'll become part of a welcoming and supportive working environment. We're CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.

The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.

Find out more about NELFT careers and what makes our Trust a great place to work, in this video

Job overview

This role is based within the NELFT Transformation Portfolio Management Office (T-PMO). The successful candidate will support the Assistant TPMO Director in successful delivery of the Delivering Value workstreams and other transformation projects as indicated.

Paramount to all our transformation work is improving access, quality, outcomes, and experiences, whilst also addressing health inequalities and achieving true value in our services. Therefore extensive experience and knowledge in delivering cross-boundary, collaborative, co-produced transformation programmes using evidence based project management and change management theory is essential, along with excellent communcation and relationship building skills.

This is a fast paced role, with many differing demands so it is essential that you are able to demonstrate you have the qualifications, skills and experience listed to be considered for interview.

Main duties of the job

• The post holder will manage allocated projects across the Trust, ensuring delivery of the transformations and improvements required in a collaborative, effective and timely manner with buy in from the various stakeholders.
• Key elements of work will include the use of a project management approach following NELFT TPMO practices, ensuring provision of the support and direction for projects from conception to successful completion and close.
• The post holder will ensure that projects have adequate resource planning, risk and benefits realisation management systems in place, along with robust stakeholder engagement plans incorporating co-production principles.
• The post holder will understand and contribute towards NELFT achieving its annual efficiency savings for their allocated programmes, whilst removing waste, improving processes, outcomes, quality and both staff and service user experience.The role will involve the development and facilitation of workshops applying process mapping and lean methodology, along with other service improvement tools to bring about significant increases in quality, efficiency, and productivity.
• The role will also ensure the capture of learning from the programme by competing After Action Reviews (AAR) and project close down reports. Sharing both the outcome of the programme of work, the benefits achieved and the lessons learnt.

Working for our organisation

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

High Cost Area Supplement

This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,551 to a maximum of £5,735).

We reserve the right to close this vacancy early should sufficient applications be received.

Detailed job description and main responsibilities

1. Lead, manage and deliver a range of Trust wide projects to ensure plans are robust and sufficiently detailed to provide the assurance that delivery will result in service quality improvement/development and efficiency savings.
2. Work closely with the named Transformation SRO & other Transformation Programme Managers, and the NELFT Transformation Portfolio Management Office (TPMO) to ensure all programmes of work are co-ordinated, complementary and understand any co-dependencies.
3. Initiate new projects including the support and development of effective project documentation and management of projects including; Project PIDs, Business Cases, Project Plans, Workbooks, risk and issue logs and the formation of Project Steering Boards and teams.
4. Manage, monitor, report and track the progress of projects, ensuring that the intended benefits are achieved with outcomes maximised.
5. Successfully manage expectations on project deliverables, working alongside key stakeholders to understand and interpret potential constraints /risks to project objectives.
6. Where appropriate delegate project work effectively and ensure that this is completed as necessary within the agreed timescales
7. Ensure the project management remains flexible and dynamic and responsive to change at local and national level.
8. In conjunction with relevant leads identify new opportunities for efficiencies and productivity, leading on plans for the delivery of these projects.
9. Build constructive and effective relationships with colleagues and staff at all levels, effectively utilising relationships, and informal networks to achieve delivery of targets.
10. When necessary, use persuasive, diplomatic and motivational skills to break down barriers of misunderstanding by employing a high level of interpersonal and communication skills and striving for a collaborative and early resolution of any highly contentious matters.
11. Provision and receiving of complex, sensitive or contentious information, where persuasive, motivational, negotiating, empathic or re-assurance skills are required. This may be because agreement or cooperation is required or because there are barriers to understanding

Use of AI

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer closely to this when completing your application.

We welcome your application even if you do not meet all the criteria listed in the person specification. Any development needs to help you succeed in the role, can be discussed at the interview stage.

Person specification

Qualifications

Essential criteria

• Recognised Project management qualification
• Master's level postgraduate qualification in transformation and improvement
• Leadership qualification or equivalent senior leadership level experience

Desirable criteria

• Quality Improvement Qualification i.e., QSIR, IHI, LEAN, 6 Sigma

Knowledge and training

Essential criteria

• Change management training

Desirable criteria

• Coaching and or mentoring training

Experience

Essential criteria

• Significant experience of delivering successful transformation projects
• Significant proven track record in delivering outcomes within agreed timeframes
• Significant experience of planning, co- ordinating, delivering and evaluating workshops/service improvement events/team building/away days
• Significant experience in managing a team
• Experienced in supervising and or line managing junior members of staff
• Experience in achieving co-production of projects with stakeholders i.e., staff, service users, carers, partner organisations
• Experience in interpreting polices and national guidelines related to projects.
• Ability to gather, manipulate, analyse, and present data to a variety of audiences with different levels of understanding.
• Experience in leading and working in a multi-disiplinary team
• Significant experience in working accross organisational boundaries
• Awareness of current NHS priorities
• Compassionate, just, flexible leadership skills with the ability to influence, motivate, inspire, and overcome barriers

Benefits

We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:

• A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff.
• A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers. This has resulted in us being recognised as a 'Top 10 Family Friendly Employer' from the Working Families Charity.
• Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors.
• Detailed information about our wellbeing and benefits offer can be found in this link.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's a job share, part time hours or another flexible pattern.

Supporting our Armed Forces

We recognise the valuable contribution that the Armed Forces community make to our organisation. We have signed the Armed Forces Covenant and achieved Gold Award under the Armed Forces Employer Recognition Scheme. We have supportive policies, guaranteed interview schemes for veterans. reservists and military spouses and give additional leave to our Reservists so that they can attend their annual camp.

Equal opportunities employer

We are committed to equal opportunities and diversity and positively encourage applications from all sections of the community regardless of any protected characteristic.

We are a Disability Confident employer and have made the pledge to commit to employing more people with disabilities. If you require this application in another format i.e. Braille or audio tape please contact the recruitment team on 0300 300 1530 or email recruitment@nelft.nhs.uk.

Correspondence with us

You are advised to regularly check your emails (including any junk mail/spam folders) for correspondence related to this post.

In the event of a high number of responses to any advert, NELFT reserves the right to close the vacancy early. If you do not hear from us within three weeks of the closing date then please assume you have not been successful on this occasion.

Employer certification / accreditation badges

Documents to download

• Senior Transformation Manager JD &spec (PDF, 451.8KB)
• NELFT Application - Hints and Tips (PDF, 38.4KB)