Senior Training Manager, 18 month FTC

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Overview

Would you like to help enrich the lives of learners around the world?

At RM, we've been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 10 million students worldwide. We work with over28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes.

What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, central governments and other professional institutions to enrich the lives of learners.

RM Group operates through three businesses: Technology (Managed Services, Software and Infrastructure for Schools), Assessment (Software and Services) and TTS (Educational Resources).

Within the assessment market we are experts in providing solutions for online exam testing and marking and the management and analysis of educational data. We work with government ministries, exam boards and professional awarding bodies for high stakes assessment such as GCSEs, A Levels, and professional qualifications. Each year, our software is used globally to conduct hundreds of thousands of on-screen tests and to mark millions of paper-based scripts. For over a decade we have been partnering with the world's leading awarding bodies to deliver intuitive, secure, and reliable e-marking solutions.

Visit our website to find out more: www.rm.com/assessment

We require a Senior Training Manager to manage the planning, development and delivery of training for an internationally renowned education organisation as part of a large global Digital Transformation Project that will transform the education and assessment experience of students in approximately 3,500 schools worldwide.

This Senior Training Manager role has been identified as a critical role in a large Digital Transformation project to take responsibility for defining and managing how we will train a large Assessment Client organisation to ensure that they are prepared with the knowledge and skills to support their digital transformation. It is a high-profile customer facing role requiring the skills to understand complex software products, a large academic education organisation and a complex digital transformation programme to plan and manage an appropriate training programme to support the programme aims.

Our client is an academic education organisation and many of our key stakeholders come from teaching and training backgrounds. A solid understanding and appreciation of training pedagogy is required and experience of working on digital transformation projects with comparable organisations in an academic or related domain.

Responsibilities

• Working with our client organisation to define, plan and manage the delivery of a structured programme of training for the range of roles within their organisation aligned to their Digital Transformation programme.
• Detailed planning of structured training to be delivered by our Product Trainers aligned to the Digital Transformation Project.
• Working with internal teams and the client's Digital Transformation team to ensure that training evolves as our software product functionality and the transformation project develop to continue to meet the needs of the client organisation.
• Managing, monitoring and reporting on the development and delivery of training to support governance of the Digital Transformation Programme.
• Scheduling of your time to meet agreed programme activities
• Client and internal engagement to support understanding training requirements and developing a structured training programme
• Scheduling of training events and customer training.
• Leads on planning and designing a structured client focused training programme
• Influences other elements of our wider training proposition including on innovative approaches to delivering training.

Experience

• Experience of planning and designing training programmes for large client organisations including a good understanding of pedagogy and how to differentiate to learners.
• Experience of delivering Digital Transformation programmes in an academic education or similar context
• Experience of working with complex client organisations to understand the needs of different stakeholder groups
• Experience of working in a cloud-based software product environment
• Ability to understand complex technical functionality and processes to build a coherent structured training programme with measurable outcomes
• Excellent communication skills - applicable through multiple channels (written, spoken, workshops, presentations)
• Ability to adapt style, language and communication methods to the needs of different stakeholder groups
• Ability to develop strong positive working relationships with internal and external client stakeholders at all levels
• Ability to work effectively under pressure with competing and rapidly changing priorities
• Experience and/or knowledge of the Assessment domain would be advantageous.

What's in it for you?

At RM we have My Work Blend @RM which provides office-based colleagues with multi location and hybrid working options. As well as your office base, you can spend a proportion of your time working at other locations that suit your role and your life, including home, other offices, customer sites, distribution centres or on the move. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process.

As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available, some roles are also eligible for a performance-related bonus. There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign up for a health assessment, or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM.

To better reflect the society that we serve, we're committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at recruitment@rm.com.

Unfortunately, we are unable to offer visa sponsorship for this role.