Senior Customer Lifecycle Manager

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About Jaja

Our Mission: Empowering our customers to buy, borrow, and build-driven by tech, fuelled by data, and built for the future.

Our Company Values: Care Deeply, Adapt & Thrive, Challenge everything, Go for it! Own it, Make it Simple

Jaja is an innovative UK based consumer finance business, leading initially with a digital credit card launched in 2018, and a pipeline of consumer finance solutions in the making.

We are on a mission to redefine the consumer finance experience and liberate customers from needless complexity, wasted time and frustration. Or as we say it, Make Simple.

We will delight our customers - making the customer experience simpler, more enjoyable, more intelligent - treating customers fairly and giving them more control of their money.

Why join us?

This is a chance to make a real impact in a growing business on a mission to change the face of the consumer finance industry forever.

We have a collaborative team structure fuelled by an exciting mix of people welcoming both experienced people from the industry with both feet on the ground and tech-savvy dreamers who pave way for the new stuff. Come as you are and be yourself!

About The Role
As the Senior Lifecycle Manager, you will lead the strategy of customer engagement initiatives that drive usage, retention
and long-term customer value - specifically across our own and cobrand partner lifecycle journeys.

This is a data-informed role focused on designing, creating and optimising end-to-end lifecycle journeys for existing customers.
You'll be working closely with internal teams (Acquisition, CRM, Analytics, Technology) and external brand partners to bring your ideas to life. You'll be the voice of the customer, ensuring all touchpoints are
seamless, personalised, and performance oriented.

Key Responsibilities:

• Strategy: Define and deliver a strategic lifecycle roadmap to support onboarding, retention, engagement, and reactivation across channels (email, SMS, push, inapp, DM, web).

• Cross functional collaboration: Drive cross-team initiatives involving Acquisition Marketing, Partnerships, Product, Data ops,
  Analytics, Tech, Operations and Legal.

• Data and Experimentation: Champion the data agenda through the lens of the customer
  using insights to shape campaigns and new projects which deliver commercial and customer-centric outcomes.

• Drive innovation through a test-and-learn mindset:
  Work with CRM to optimise
  automated journeys and champion the team to deliver test and learn to drive stronger performance

• Partner Management: Lead the implementation of end-to-end customer lifecycle journeys for existing and new partnerships.

• Performance optimisation:
  Define and track KPIs, regularly reporting on lifecycle performance

• Management:
  Mentor and support junior team members, fostering a high-performance culture

About You

We're seeking someone with

• Proven project management skills with the ability to manage multiple initiatives in a fast-paced environment

• Desire to not just meet targets, but exceed them

• Strong analytical mindset with experience in segmentation, A/B testing and performance reporting

• Passion for customer-centric marketing and delivering exceptional customer experiences

• Legal and commercial awareness

• Excellent communication skills - strong storytelling, writing, and presentation capabilities

• Experience in co-brand partnerships and team management a plus

The successful candidate must have the right to work in the UK and meet the following criteria:

Desired Skills & Experience:

• Minimum 5-8 years of
  Product/Marketing/Lifecycle
  experience

What's in it for you?

• The chance to make a real impact in a growing business on a mission to change the face of the consumer finance industry forever

• Competitive salary

• Fully flexible remote hybrid working model

• Potential for part time working around other / family commitments

• Pension contributions

• Bonuspotential

• Private medical cover

• 25 days annual leave (FTE) plus UK bank holidays and your birthday off (with an additional day added for each full calendar year worked, up to a maximum of 30 days).

• 4x life insurance cover

• Employee assistance programme