Senior Technology and Availability Analyst

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Job Description

About the job.

National Highways has an exciting opportunity for a Senior Technology and Availability Analyst to join our Technology Performance and Availability Management (TPAM) team within Digital Services. In this role, you will work closely with the TPAM Lead to oversee the full lifecycle of performance and availability data, collaborating with key stakeholders including data scientists, data architects, system and service owners, product owners, and commercial partners.

As a Senior Technology and Availability Analyst, you will play a pivotal role in ensuring that Digital Services supports both road users and operational teams to remain reliable, resilient, and fit for purpose. You will help ensure that services and their components are systematically monitored, measured and proactively managed to maintain high levels of performance and availability across the organisation.

This position can be based from any of our UK offices however travel to regional offices to attend team meetings will be required.

• Develop a strong working knowledge of the corporate reporting framework, including its stakeholders, data architecture and governance, building effective relationships to support collaboration and ongoing development.
• Define, coordinate and deliver operational reporting in line with direction from the Lead Analyst, supporting the identification of business information needs, appropriate data sources, and the production of daily, weekly and monthly reports.
• Use audience-appropriate data visualisation and presentation techniques to communicate insights clearly and meaningfully, enabling informed decision-making across technical and non-technical audiences.
• Build a deep understanding of available data, how it is used, and opportunities to extend its value, working collaboratively with Service Design and Architecture to ensure services have accurate technology performance and availability data down to asset level.
• Perform scheduled and ad-hoc trend, performance and root cause analysis, leveraging a range of analytical tools and techniques to identify, diagnose and address data inaccuracies, inconsistencies and reporting issues, and to support continual learning and improvement.
• Contribute to continuous improvement of TPAM practices by adhering to agreed technical, analytical and industry standards, providing assurance on data provenance, quality and confidence, and supporting data and reporting change initiatives across the team.

About you.

• You demonstrate strong data-driven and analytical capability, able to interpret complex information, apply performance metrics, and translate insights clearly for both technical and non-technical audiences to support effective decision-making and continuous improvement.
• You have a solid understanding of service management and governance, including contracts, OLAs/SLAs, performance reporting and service-level management, and can apply this knowledge pragmatically in a delivery-focused environment.
• You are an effective and confident communicator with strong influencing and storytelling skills, able to engage and build credibility with stakeholders across a range of forums, from technical discussions to business-focused conversations.
• You bring experience operating in a performance or analytical role within a large or complex organisation, with the ability to simplify issues without losing accuracy, and to collaborate effectively with colleagues, partners and suppliers to deliver shared outcomes.
• You have experience working with IT Service Management (ITSM) tools such as ServiceNow or TopDesk (desirable), alongside an understanding of Operational Technology within a complex, safety-critical environment, ideally gained within the roads sector or a similar infrastructure-focused setting (desirable).

About us.

Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.

The Digital Services Directorate is helping to reshape the way National Highways operates by delivering digital, data, and technology services across all areas, from frontline to back office, in a modern and efficient manner. Our vision is to develop integrated information and technology that empowers our colleagues and provides real-time information to our customers, as well as integrating with intelligent vehicle and transport systems as they evolve, to enhance journey safety and reliability.

External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.

We are committed to creating a diverse environment and welcome applicants from all backgrounds.

About Us

Why you should join us

At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We're proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers.

So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then you'll be a great fit for our organisation.

A connected and sustainable working approach has been adopted across National Highways. For some roles, this means being able to work in a hybrid way spending up to 60% of time working from a remote location such as home.

Please wait until the interview stage before asking us about flexibility, and we will explore what is possible.

Our benefits package

• Our total reward package includes basic salary, the potential for a performance related bonus
• Contributory pension scheme with employer contribution of up to 10%
• Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
• Flexible hours and an approach driven by connected and sustainable working which includes hybrid working
• Life assurance of 4 times annual salary
• Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
• A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
• Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience

And we are

• Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
• Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme
• Community friendly - offering paid leave to volunteer, 3 days basic/year

If you are successful, it is key to know all offers of employment are subject to satisfactory completion of our pre-employment checks which include:

• Right to work check
• 3 year employment history references
• DBS criminal record check
• Social media and adverse journalism check
• Driving licence check (if applicable)
• Fit to work questionnaire (for all), followed by a medical check (if applicable)
• Qualifications and/or professional membership check (if applicable)

And finally

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