Senior Technician Local Support

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Job Description

Do you thrive on solving complex IT challenges and making technology work for people? Then join us and play a vital role in shaping digital services that keep our communities connected and supported.

As a Senior Technician in our IT & Digital User Experience Team, you'll deliver expert technical support and lead on installations, configuration changes, and problem resolution. You'll work across East Sussex, ensuring systems run smoothly and projects are delivered successfully, helping us provide essential services that make a real difference.

We are looking for candidates who:

• Hold A-Level, HND, or equivalent experience (relevant qualifications desirable)
• Have strong knowledge of desktop environments, device hardware, operating systems, and an understanding of server and networking principles
• Understand ITIL best practices (ITIL Foundation certification desirable).
• Possess excellent IT skills, including MS Office and device hardware management.
• Demonstrate strong communication and problem-solving abilities.

Please download the Job Description and Person Specification for more information.

To apply for this role, please follow the 'Apply Now' button above and upload your CV and a Supporting Statement. We will be using your Supporting Statement to shortlist so please be sure to address how you meet all the criteria in the person specification, drawing on any relevant work/life experience, education, or personal interests.

For guidance on how to write an application see our how to apply page and our statement on the use of AI.

Interviews will take place via Microsoft Teams unless you request an in-person interview. Interviews will be taking place on 11 and 12 February 2026. If you are unavailable on these dates let us know and we may be able to schedule an alternative date to interview you.

Candidates who meet certain criteria are given priority when we shortlist. See our priority status page for details.

Be part of a dynamic team delivering essential IT services across multiple councils.

You'll work on diverse projects that have a real impact on public services and enjoy opportunities for professional development and career progression.

We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.

Vocational Training through Apprenticeships is now available to our staff, ranging from entry level to degree level qualifications. You can talk to the hiring manager and the apprenticeship team about what qualifications would be relevant to you and this job role, and if it is possible to support you in apprenticeship training.

For an informal discussion about this opportunity contact Nev Spangenberg, User Experience Manager at neville.spangenberg@eastsussex.gov.uk to request a MS teams call or phone call.

Choose East Sussex!

About Us

Additional Information

This post is subject to an Enhanced DBS check or Enhanced check for Regulated Activity with the Disclosure & Barring Services (previously the Criminal Records Bureau). For further information about what is required in this process please go to https://www.gov.uk/dbs-check-applicant-criminal-record. Please note that we require evidence of an overseas police check if you have lived or worked abroad.

Your starting salary will be pro rata if the above position is part-time or term-time only.

If you require sponsorship to work in the UK please let the hiring manager know this in your application so we can check eligibility for sponsorship for the role. For further information please go to https://www.gov.uk/browse/visas-immigration/work-visas

If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.