Senior Technical Writer

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Role/Responsibilities

• Take highly technical information and translate it into clear, user-friendly content that helps our customers master the product.
• Write customer-facing documentation for our online help site (https://help.passfort.com/), where you'll document everything from using new features to troubleshooting procedures.
• Partner with UX designers to enhance our product; contribute to content design and ensure the information we present in our UI is clear and our language is consistent.
• Work closely with stakeholders across the business, including the Product, Design, Engineering, Support, and Success teams to understand what content is required, gather feedback, and gain approval.
• Follow and contribute to the editorial style guide, ensuring Passfort's voice and tone speaks to our users in a confident, clear, and friendly way.
• Increase product usability and customer satisfaction, and reduce the resource needed to support customers post-sale.

Securities Trading Policy (STP)

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

EEO Policy

Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Qualifications

• Experience driving and delivering high-quality user-facing documentation through a help authoring tool such as Paligo or MadCap Flare, managing the document lifecycle from discovery to measurement.
• A self-starter, confident working independently with minimal supervision in a fast-paced environment with continuous deployment.
• Experience working with and writing API and developer documentation.
• An understanding of the principles of good user experiences and how UX writing fits into this; you'll care about accessibility, consistency, localization, and intuitive UIs.
• Passion for building high-quality software products.
• Desired, but not required, is experience writing technical content for a SaaS or Fintech audience and experience in HTML/CSS.

Working at Moody's

Moody's is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don't meet every single requirement, please apply! You may be a perfect fit for this role or other open roles.

Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.

At Moody's, we're taking action. We're hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We're educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at moodys.com/diversity

LOB/Cost Center

We have the most extensive company and corporate structure information combined with sanctions and other adverse data on third parties, and the individuals behind them. Our customers range from the biggest global banks to small start-up fintechs and our data helps to minimize their reputational risk exposure. We are a team made up of dedicated sales and marketing professionals as well as experts in technology and product strategy who are all passionate about understanding our customers' business needs.