Senior Technical Support Officer - End User Hardware

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Senior Technical Support Officer - End User Hardware

Role type

Police Staff

Contract duration

Permanent

Contract type

Full Time

Department

Information Technology

Location

Portishead, Police Headquarters, Valley Road, Portishead- BS20 8QJ

Grade/scale

PO 1-4

Salary

£41,487 - £44,700

Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.

Hours per week

37

Closing date

05/03/2026, 12:00

Job description

About the Role

We are looking for a skilled and proactive Senior Technical Support Officer with specialist expertise in End User Hardware to join our IT Directorate. This role is essential in ensuring the smooth operation, development, and support of all end user devices across the organisation.

You'll be responsible for the technical analysis, installation, configuration, and maintenance of hardware such as desktops, laptops, mobile devices, and peripherals. Your work will help ensure our users have reliable, secure, and high-performing equipment to carry out their roles effectively.

Key Responsibilities

• Provide expert support and development for end user hardware
• Install, configure, and maintain devices to agreed standards
• Diagnose and resolve hardware faults and performance issues
• Manage upgrades, patching, and asset lifecycle
• Monitor service performance and proactively prevent issues
• Contribute to the development of technical standards and documentation
• Liaise with suppliers and provide technical advice across teams
• Support technical projects and deliver solutions aligned with strategic goals
• Share knowledge and create documentation for re-use across the IT Directorate
• Stay current with emerging technologies and industry best practices
• Recommend and implement service improvements and risk mitigation strategies

What We're Looking For

• Proven experience in supporting and managing end user hardware environments
• Strong technical knowledge of device configuration, maintenance, and troubleshooting
• Familiarity with ITIL processes and service delivery standards
• Excellent problem-solving and analytical skills
• Ability to work collaboratively across teams and manage performance outcomes
• Strong communication and consultation skills
• Commitment to continuous improvement and innovation

Why Join Us?

• Be part of a forward-thinking IT Directorate supporting vital police technologies
• Work in a collaborative and inclusive environment
• Access to professional development and training opportunities
• Competitive salary and benefits package
• Make a meaningful impact through technology

Additional Information:

In addition to the application form, we also require a copy of your current CV. If you are are unable to upload your CV to your application, please email a copy to: Talentpolicestaff@avonandsomerset.police.uk

To be eligible to apply for this role you must have a 5 year 'checkable history' in the UK - ideally this means that you would have been resident in the UK for the last 5 years.

About us

Diversity is a strength and individuality is an asset.

We recognise the benefit different life experience and perspectives can bring.

We are on a journey to become the most inclusive police force in the country.

Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Document attachment

Important information before you commence an application (for external applicants)

You will require the following detail to complete this application form:

• National Insurance Number
• Identification Detail e.g. passport
• Address information including proof
• Referee information
• Full employment history including dates and any qualifications you may have attained
• Tattoos - you will also be requested to provide photos and describe of any visible tattoos you have

If the role requires you to drive you will also be required to upload details from your full driving licence including photos.

Important information before you commence an application- for ALL applicants
The application system only remains active on a single page for a period of 60 minutes.

Please ensure you allow time to complete your application fully as part complete pages do not save.

If the role has evidence questions you may wish to save these remotely and paste your answers into the boxes at time of submission.