Senior Technical Specialist - IT Service Implementation Manager (12 month FTC)

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

The role will be responsible for ensuring any new services being delivered across product portfolios will be accepted into service by the business as usual support teams. In managing the delivery of relevant Service Documentation, the role will: Create / amend the design of support models to enable the organisation to support new or changed services. Be responsible for the service impact assessment to determine the level of service introduction required. Identify service acceptance criteria and build Early Life Support Approach and Warranty. Manage warranty period/early life support and proposed service transition plan with stakeholders and project team. Understand and communicate Service Implementation methodology gaining support for the process and drive improvement of deliverables. Where appropriate, drive Service Readiness Criteria across all support teams, ensuring the status and progress of actions are clear and visible to all stakeholders from Service Impact Assessment through to BAU handover. Engage and influence product management to confirm that service specific work products developed meet the acceptance criteria and are fit for purpose. Manage 3rd party delivery in support of Service Readiness activities and compliance. Our benefits include: 28 days holiday a year plus bank holidays and a holiday buy/sell scheme Annual discretionary bonus scheme Personal pension with matched contributions Life assurance (6 times annual salary) Find out more about the fantastic benefits of joining Coventry Building Society here . We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.