Senior Technical Services Manager

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Reporting to the Head of Facilities the Technical Services Manager will be responsible for the professional management of the operations of the engineering services at the UK and International CMS CMNO offices.

About us

CMS is a Future Facing firm with more than 80 offices in over 45 countries and 5,800+ lawyers worldwide. We combine deep local market understanding with a global perspective. We are passionate about building strong relationships with our clients, our people, and the communities we work in.

We take a bold, dynamic, and agile approach to ensure our clients are able to face the future with confidence. We are driven by emerging technologies such as generative AI and readily embrace the possibilities it opens up for developing new and better ways of working. Our aim is to inspire, impact and support our clients and our people, helping them to maximize their potential and thrive.

About the role

Ensuring all mechanical and electrical engineering services are delivered to an exceptional standard by internal teams and service partners. Specific responsibility of critical services and life safety systems. Confirming compliance with all Health & Safety legislation, inc. but not limited to, safety audits, inspections and testing. Supporting the development of internal processes, documentation and knowledge sharing via the Health and Safety Management and other CMS systems.
Working alongside other CMS teams to manage designated projects from a technical point of view. Ensuring coordination of shared resources, common activities and other dependencies across projects. Delivering technical areas to agreed timelines and budgets. Regular reporting and accountability for energy data to management and COSO around activities and KPIs/metrics as agreed.

In addition, the Technical Services Manager will be a leading member of the Facilities Team and this role requires outstanding communication and relationship management skills.

Need to Do

• Oversee and take responsibility for the operational teams and service partners to deliver technical operations and maintenance at the UK CMS offices through leadership, technical knowledge and strong relationship management.
• Financial responsibility for the Technical Services area, including preparation and management of quarterly financial reporting and annual budget setting.
• Ensure knowledge, compliance and oversight of the following areas:
o All systems are fully operational and compliant. This shall specifically include but not be limited to HV/LV network, BMS, GSHP, Fire Alarms, UPS, PA/VA, Lighting Controls and Lifts (where applicable).
o Providing strong guidance and technical advice to ensure all maintenance is completed in a professional manner and in accordance with the computer aided facilities management (CAFM) system.
o The operation of the electrical network to ensure all systems are fully operational and maintained to a high standard. Support the annual High Voltage maintenance shutdown ensuring all departments are informed and systems are isolated for the optimal amount of time.
o BMS system - Ensure all plant is operating at its optimum setting for energy efficiency whilst meeting the operational requirements of the UK CMS offices.
o Regular reviews of the alarm monitoring process to ensure the correct criticality is applied to alarms and that all alarms are registered and investigated correctly. Regular reports identifying alarm activation, operating times, energy use, plant adjustments and recommendations on how to improve the control of the services for the building and grounds.
o The building teams managing the issuing of permit to works process, monitor the flow of PTW's and provide recommendations to improve the process to ensure full compliance is being achieved.
o Working closely with the Service Partner Contract Manager to keep aware of the day-to-day co-ordination of planned and reactive maintenance of the UK CMS offices. CAFM system correctly used to capture all activities and maintenance information. Assisting in the creating management reports from the CAFM system on maintenance activities to identify areas of fault trends, efficiencies and operational improvements.
o Drive change to ensure all current processes meet current standards, ensuring full legislative compliance. Oversee the annual inspection and testing requirements to ensure UK CMS offices comply with all standards.
o Ensure operational, planned and reactive maintenance activities are effectively scheduled and undertaken on time and in accordance with Statutory Legislation
o Ensure compliance with all Health & Safety legislation and Company Health & Safety practices and procedures.
o Review plant and system performance, highlighting solutions and remedies in unsatisfactory areas
o Management of associated budgets and all capital replacement and lifecycle overviews
o Support Premises team projects with all associated Hard FM guidance and expertise
o Support the roll out and training of staff to promote safe systems of work for all tasks.
• Support the wider CMS teams technical Sustainability. Providing technical guidance on:
o Energy Management & Reductions.
o Improved data & monitoring management reporting.
o Building Management System improvements and reporting.
o Building improvements and innovations.
o Maintain accurate records for CMS's ESG submissions, along with identifying energy savings opportunities for all locations. Use this information to report to Head of Facilities and on a regular basis.

About you

Experience/qualities required

• Engineering Management experience at a senior level and a track record of delivering performance/service improvement.
• Experience in both setting and control of annual budgets relating to all site Hard Services expenditure.
• A recognised Engineering/ Mechanical or Building Engineering qualification
• Minimum 5 years- experience in a similar role
• Experience of successfully delivering against contractual targets, PM schedules and KPI's
• Extensive experience of delivering and improving performance against contractual SLA's
• Extensive experience of managing and delivering improvements through the supply chain engineering service contracts
• Asset Management experience of administrative, contractual and financial aspects of a facilities management contract.
• Ability and confidence in the operation of MS Office.
• Excellent, clear and confident written skills, presentation skills and report writing. To include monthly performance reports.
• Take the lead role in introducing ways of working changes
• To take responsibility for the overall performance of the Technical Services team
• Ensure operational, planned and reactive maintenance activities are effectively scheduled and undertaken on time and in accordance with Statutory Legislation
• Ensure compliance with all Health & Safety legislation and CMS Health & Safety practices and procedures.
• Industry knowledge
• Proven working knowledge of customer service industry
• Proven working knowledge of supervision and developing a team
• Experience and understanding of basic HR and H&S practices and procedures
• Knowledge of Microsoft Office
• Good interpersonal skills, flexible to work with a range of styles and personalities and according to business demands
• Excellent customer service skills
• Strong efficiency and motivation
• Excellent punctuality
• Demonstrate a "can do" attitude
• Innovation & creativity
• Please be aware that this list is not exhaustive, and you will be expected to comply with any reasonable ad hoc duties and requests
• Highly service focussed with a 'can do' attitude
• The ability to work effectively as part of a team and as an individual.
• The ability to listen, question and interpret information to understand requirements
• Good interpersonal skills, flexible to work with a range of styles and personalities and ability to build strong relationships with key stakeholders
What's in it for you?

We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few, these include:

• Competitive basic salary (reviewed annually)
• Flexible, hybrid working policy
• Generous bonus scheme
• Up to 25 days holiday (rising to 28 days with service)
• Holiday exchange scheme
• Private medical insurance
• Enhanced parental leave
• Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.

If you would like to read more information regarding our range of benefits, please visit our Rewards & Benefits page on our website.

Equal opportunities

At CMS, we place diversity and inclusion at the centre of our culture and the heart of our organisation. As a firm we recognise, celebrate, and embrace the diverse talent our society has to offer because we know that to solve big problems, we need the best and brightest minds available to us. In support of this goal, we commit to actively breaking down barriers which stand in the way of those from diverse backgrounds and play our part in levelling the playing field.

As a Future Facing Firm, we strongly believe that a career in law should be open to people from all walks of life, because not only does diversity of thought and experience make our firm a stronger and more sustainable business, but it also makes it a more rewarding place to work.

When recruiting, we prioritise attracting talented people and we actively promote a flexible working environment which enables all our team members to thrive. If you see a role you are interested in, but don't feel you meet 100% of the criteria we encourage you to still consider making an application. We also welcome applications from those who may be looking to return to the workforce after a career break.

We are proud to say our leadership in creating an inclusive working culture has been celebrated and recognised externally, including being listed for a number of years in the Times Top 50 Employers for Women and the Social Mobility Index.

We are a Level 2 Disability Confident Employer, and we actively encourage applications from people with disabilities, whether visible or invisible. We are committed to promoting equality of opportunity throughout our recruitment process and in every element of the employee life cycle. If you require assistance, or if you would like to discuss any accessibility requirements or adjustments as part of the recruitment process, please contact Steve Paine at TalentAcquisition@cms-cmno.com who will be happy to support you.

Ready to apply? Here are the next steps.

We look forward to receiving your application online via the CMS careers site. Please contact our Talent Acquisition team if you have any questions.

Please note that we have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.

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