Senior Technical Program Manager - Loyalty

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Job Description

What's in it for you
Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing outstanding quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special...

• After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

#LI-Hybrid
What you'll do
The Senior Technical Program Manager (TPM) is the glue of engineering, product and business strategies working across the domains performing various functions whether that be within the product organisation or managing cross-functional Programs of work. You will utilise your technical expertise in handling constraints, improving quality or removing blockers within the development lifecycle.

The mission is to harness agile ways of working and embed our strategic ambitions to successfully deliver change at scale. The key to the success of this role is building positive, trusting relationships through consistent, on-time delivery of solutions and effective communication in-line with the M&S Way.

More specifically, the Senior TPM role is the embodiment of 'own it and get it done' with key responsibilities as follows:

• Lead complex and multi-disciplinary initiatives/Programs of work within a Product led organisation to deliver innovative product solutions
• Closely track and manage Product/Program execution progress to deliver planned outcomes, through sync up events providing visibility and transparency on progress through appropriate cadence and tools
• Create roadmaps and objectives and key results with Product Manager(s) and engineering teams to ensure alignment to strategic ambitions for M&S and driving a customer first mind-set in Tech
• Oversee and assure the technical development and release strategy, ensuring senior partners are advised and act as point of escalation for key risks and issues
• Drive proactive dependency management between Product functions or domains to confidently plan and deliver integrated solutions

Who you are

• Job knowledge - specialist skills, experiences, qualifications, specific systems or practices relevant to the role, latest function specific knowledge
• Business knowledge - level of commercial awareness, economic, commercial, political experience, industry specific knowledge to differentiate M&S from competitors

- Problem solving - analytical skills, ability to direct, lead and deliver solutions that go beyond existing ways of doing things - People & Leadership skills - communications, leadership and talent development skills.
Essential

• Extensive experience of Software development or Technical Product/Program Management
• Excellent interpersonal skills, proactive can do demeanour and ability to communicate effectively with both technical and non-technical individuals
• Experience delivering large-scale initiatives across multiple teams and functions
• Strong solid understanding/experience of Agile/Scaled Agile practices including Scrum, Kanban and DevOps
• Highly diligent professional with excellent leadership and coaching skills in lean agile practices

Desirable

• Experience in multiple Agile Project/Portfolio Management tools e.g. Jira/JiraAlign/Rally
• Experience using facilitation techniques, Design Thinking techniques, coaching and learning frameworks
• Experience of engineering practices like BDD, XP and Agile Testing, Continuous Integration and Continuous delivery
• Prior experience working in the Retail Industry
• Project Management, Agile or Scaled Agile certification

Everyone's welcome
We are ambitious about the future of retail. We're redefining, innovating and leading the industry into a more conscientious, inspiring digital era. We're redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process

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