Senior Technical Program Manager Electrification Products, AMZL Energy & Infrastructure
DESCRIPTION
At Amazon, we are working to be the most customer-centric company on earth. One customer experience that we are constantly looking to take to a new level is how we fulfill and deliver orders to the customer's doorstep. Our goal is to exceed the expectations of all our customers by ensuring that their orders (no matter how large or small) are delivered where and when they need them, as quickly, accurately, sustainably and cost effectively as possible. Therefore, Amazon is continually striving to innovate and provide best-in-class delivery experiences through the introduction of pioneering new products. In 2019, Amazon publicly committed to the "Climate Pledge" that aims to meet Paris Agreement 10 years in advance (2040).
The Amazon Logistics Energy & Infrastructure team's mission is to provide the infrastructure and services to become one of the biggest electric fleets and EV charging network worldwide. We are building critical capabilities, tools and mechanisms in the area of EV Service Equipment (EVSE) to successfully manage the transformation to an electric fleet. We will be pioneers without a playbook to follow! Let's work hard, have fun and make history together!
The Senior Program Manager Electrification Products on the AMZL Energy & Infra team will provide leadership in the application of new EVSE technologies to enable large scale EV deployments in a continuous effort to deliver a world-class customer experience. They will be able to clearly articulate the technical differences in EVSE technologies available, understand key problems and gaps, and propose and analyze multiple solutions to deploy the most energy efficient, cost effective, and rapidly scalable EVSE networks achievable. As a subject matter expert on the EVSE product team, they will be responsible for driving the engineering and technical requirements, defining performance criteria, leading product validations and new technology pilots, and supporting onsite installation and commissioning.
A successful candidate will have a background in electrification or be a technical expert within automotive / broader engineering field, skilled in product management, highly analytical, resourceful, customer-focused, team oriented, and with a high degree of independence to define, develop and validate EVSE products from scratch.
They will be able to develop and drive high-visibility strategic product initiatives, but also ambitious to roll up their sleeves, dig in and get the job done. They will be able to take end-to-end ownership of large, complex projects within product and tech development, break them down into manageable pieces, and deliver results in a fast-paced and dynamic business environment. They'll have high standards for themself and everyone they work with, and they'll be constantly looking for ways to improve their products performance, quality and cost. We're changing an industry, and we want individuals who are ready for this challenge and want to reach beyond what is possible today.
Key job responsibilities
• Provide technical diligence on EVSE products, define and derive technical requirements, specifications and test cases for EVSE based on business teams' and customer needs (design, performance, safety, local regulations, load management strategies etc.)
• Understand the key aspects of EVSE technologies in the areas of design (scalability, robustness, performance), operations (efficiency, usability, reliability), costs (capital and operations), predictive and preventative maintenance, safety and (cyber-) security risks to identify gaps and propose areas of improvement.
• Validate EVSE products to against internal technical and regulatory requirements to ensure best-in-class performance of our portfolio.
• Lead partnerships with internal and external teams to ensure EVSE - EV - CPO interoperability.
Manage end-to-end product quality, including and not limited to:
• Definition of technical specifications and product performance criteria with regional vendors and EVSE manufacturers to specify appropriate electrical equipment.
• Creation, oversight and execution of test protocols and mechanisms to ensure EVSE interoperability with EVs, CPO and other delivery station sub-systems.
• For EVSE field issues, drive teams to supply failure mode and root-cause analysis, quantify customer exposure, provide remediation, and establish long-term corrective measures as well as preventing reoccurrence. Support maintenance and troubleshooting support, and operating procedure review.
A day in the life
This role is inherently cross-functional and requires working closely with engineering design, construction, operations, product and program management, software development, finance, legal and business development teams to bring products to launch, develop and grow business opportunities, and enhance our existing portfolio, products and features.
BASIC QUALIFICATIONS
- Experience in technical program management working directly with software engineering teams
- Experience managing cross-functional programs and release schedules
- Experience building and evaluating system-level technical design
- Experience developing and executing/delivering product and technical roadmaps
- Experience managing technical programs across cross-functional teams, building processes and coordinating release schedules
- Experience owning/driving roadmap strategy and definition
- Experience working directly with engineering teams
- Experience in system design
PREFERRED QUALIFICATIONS
- Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
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