Senior Technical Delivery Officer - HR Systems

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Are you confident working with complex systems and able to collaborate with a wide range of customers and software suppliers?
Are you an experienced problem-solver who enjoys improving processes and delivering change?
Do you have experience working with HR, Payroll or Recruitment systems and data?
Are you skilled in producing high-quality reports and insight to support decision-making?

If so, you may be interested in our Senior Technical Delivery Officer vacancy within the HR Systems Team.

About the role

This fixed-term role (12 months) will focus on delivering and supporting a wide range of system and process improvements as part of the Council's Corporate Systems Improvement (CSI) Programme. These improvements span HR, Payroll and Finance, and play a key role in improving how our corporate systems operate, integrate and support services across Brighton & Hove City Council.

The Corporate Systems Improvement (CSI) Programme is a multi-year, council-wide transformation programme. It goes beyond technology alone, focusing on improving systems, processes, data, governance and ways of working, to deliver more efficient, reliable and user-friendly corporate services.

This is an exciting time to join the HR Systems Team. We have recently implemented a new recruitment module that supports fairer and more inclusive recruitment, delivers efficiencies for users, and improves the quality of recruitment data. We have also begun work to introduce new tools to improve accessibility, reporting and data insight across our systems.

Further detail is provided below and in the attached job description. If you would like an informal discussion before applying, please contact Stephen Cripps, Technical Delivery Manager, at stephen.cripps@brighton-hove.gov.uk to arrange a convenient time.

Interviews taking place week commencing 1 June.

Job Introduction

The HR Systems Team is a small, specialist group of problem-solvers and report writers responsible for the day-to-day running of the Council's HR and Payroll system (iTrent). The team provides customer support, investigates and resolves system issues, liaises with software suppliers, and ensures effective system housekeeping and data quality.

Alongside business-as-usual support, the team plays a significant role in delivering system improvements and change, including:

• Testing and implementing system upgrades
• Creating and maintaining system configuration and builds
• Improving business processes
• Supporting system integrations and new system implementations

The team also delivers a wide range of regular and statutory reports, supporting operational delivery, governance and compliance.

Key responsibilities

As Senior Technical Delivery Officer, you will:

• Lead and contribute to the delivery of a wide range of system improvements, using appropriate project and change management approaches to plan, manage and implement changes
• Test system changes, manage system defects, and log, track and resolve support issues with software suppliers
• Keep up to date with system developments and assess their suitability for introduction where they improve efficiency across HR, Payroll and Recruitment processes
• Design, develop and maintain reports for a wide range of purposes, including recruitment data, payroll vetting, statutory returns, and ad-hoc customer requests (e.g. market supplement reporting)
• Provide technical, configuration and analytical support across HR systems as required
• Support and help build system interfaces to ensure accurate and effective data transfer between systems

About you

You will be someone who:

• Has previous experience working with HR and/or Payroll systems and associated databases
• Has an awareness of HR and Payroll legislation, data protection and information governance
• Has experience working with external software providers and suppliers
• Has experience of report writing and working with data, including collecting, extracting, analysing and interrogating information
• Has excellent customer service skills, with the ability to communicate clearly and effectively with staff, managers and suppliers at all levels, in an inclusive and accessible way
• Is able to plan, manage and prioritise their own workload, and work collaboratively as part of a multi-disciplinary delivery team

Encouraging a diverse workforceOur city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.

Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk).

Why work for us?As a council, we want to:
• be connected
• be confident
• be innovative and creative
• be diverse and inclusive
• be healthy and psychologically safe
For more information about our values and the benefits of working at the council, visit Why work for us which gives details of our wellbeing support, our benefits including leave and pensions as well as details of our training and development.

How to apply Please read our Apply for a job at the council pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you've submitted your application and at interview.

As part of your application, you will need to provide your education and career history and answer some application/shortlisting questions. Your answers to the application/shortlisting questions are the most important part of your application as they will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our Shortlisting questions guidance (brighton-hove.gov.uk) as this gives important advice which will increase your chance of success in the shortlisting process.

AI advice for candidates
We are interested in hearing about your experience and skills in your own words. While we value people who know how to use AI, we ask that you minimise using it in your application.

We are keen to hear how your experience and skills align to our values and the skills and experience needed to perform well in our roles with clear real examples from you. To support you in this, we have guidance on using the STAR model which can help you ensure you are telling us your whole story. We also provide clarity on the skills we are looking for in our adverts and in the job description/person specification attached to each job advert.

All the applications we receive are read by at least two hiring managers and we do not use AI in this process. Our experience of reading applications is that those that have heavily used AI contain generic paragraphs that are strikingly similar to other applicants' responses. This makes it extremely difficult to differentiate between applications, and doesn't give us enough evidence of your individual skills. There is a risk that we will therefore not be able to shortlist you. Instead, we recommend you ensure your application stands out by presenting clear examples of your actual skills and experiences in your own words.

Additional informationYour starting salary will be pro rata if the above position is less than 37 hours or term-time only.

We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining. Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.