Senior Technical Analyst (Matrix)

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Technical Analyst

Digital & Information

Swindon, Newport, or Billingham - hybrid working options

Band E: £41,380 - £52,197 per annum DOE

UKSBS is a public sector shared service centre providing high quality HR, Payroll, Finance, Procurement and IT services and expertise to our partners. We are proud of the part we play in enabling our partners to achieve the best outcomes for the British people and the UK economy.

It's an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi-platform, digitally enabled organisation.

Our people are the heart of our success. We are always looking for talented individuals to join our team and play a part in that success that's why we invest and grow our workforce. In return for your talent and contributions, we offer flexible and family friendly working arrangements, a generous benefits package, an inclusive working environment that values your contribution, and opportunities to develop your skills and career with us.

The Office Productivity team sits within the Productivity, Identity and Service Management group, which is comprised of three teams and ten staff, ranging from long time veterans to apprentices and recent internal promotions.

Office Productivity is a well-established team comprised of our Service Owner / Product Manager, Product Owner, Senior Technical Analyst and Technical Analyst. We are responsible for the efficient and reliable running of several SaaS platforms, including Microsoft 365 and Atlassian Cloud, and help drive forward adoption of new technologies.

You will ideally have experience across Atlassian and Microsoft 365 products, but if you are an expert in only one of these areas, you will have a willingness to learn the other, and we will support your training and upskilling.

Responsibilities include:

• Manage the overall health and usability of the systems / tools to ensure they meet business needs while being in line with security / data policies.
• Provide support and solutions for problems raised by internal and external customers.
• Lead project work, development and platform changes.
• Retain a proactive awareness and knowledge across Atlassian and M365 products.
• Drive continuous improvement of the service, including suggesting products in the suite that could be added to our pipeline.
• Maintain up to date skills and knowledge and share within the team. Mentor the other Analysts as needed
• Multi-task and prioritise work effectively and escalate issues when appropriate.
• Build strong relationships with all other IT service delivery teams and professional peers in other organisations.
• Communicate the benefits and performance of the service to stakeholders.
• Contribute to the development and implementation of the Service Roadmap, working with the Product Owner and Product Manager.
• Create / update documentation including operating procedures, policies, and processes.
• Agree deliverables with the Product Owner / Manager and keep work up to date in Jira as part of the Agile way of working.

To do this role well you will need:

• Extensive technical, operational, and administrative knowledge of Atlassian products, technologies, and plug-ins (such as: Jira, Confluence, Tempo)
• Extensive technical, operational, and administrative knowledge of M365 environments, collaboration, and identity technologies (including: PowerBI, CoPilot, SharePoint Online, Teams, Power Platform)
• Demonstrable experience in supporting M365 infrastructure and Jira / Confluence up to 3rd line.
• Previous experience of supporting a large user base of clients, which may have differing needs or goals.
• Experience of drawing on knowledge to make recommendations and implement improvements.
• Ability to multi-task and to prioritise effectively, with an aptitude for knowing when issues need escalating.
• Stakeholder management experience, at all levels within an organisation.
• Educated to at least GCE A level, SCE Higher grade (or equivalent qualifications) or proven comparable work experience.

We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.

Submitting an application

If you wish to apply for this vacancy, you must submit your application by midnight on Wednesday 19th March 2025.

You must submit a CV and covering letter as part of the application process. Your CV should set out your career history including training and qualifications, with key responsibilities and achievements. Please ensure that each entry of your career history also has a few sentences outlining a description and the key elements of that role.

We reserve the right to close the vacancy early if we receive a high volume of quality applications.

Things you need to know

To be considered, you will need to successfully obtain BPSS before commencing the role, obtaining clearance usually takes 5-10 working days.

UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore applicants must have eligibility to live and work in the UK at application stage.

Working pattern

This role is available on a Full Time basis, working Monday to Friday, 37 hours per week. Core hours are between 8:30 - 17:30.

In return for your skills and experience, we offer flexible and hybrid working arrangements. Eligibility and the degree of home working will vary depending on the requirements of the role, further details will be discussed if an offer is made.

Benefits

• A generous annual leave allowance
• Flexible working and family friendly policies
• Excellent defined benefit pension scheme
• Cycle to work scheme
• Season ticket loans
• Employment Assistance Programme
• Childcare scheme and on-site nursery (at our Swindon office)

Find out more about the benefits of working at UKSBS.

Inclusion, accessibility, and adjustments

As an inclusive and Disability Confident employer, we welcome applications from a diverse range of communities.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition, we have a duty to make reasonable changes to our processes.

Find out more about out equality, diversity and inclusion commitment and vision .

For additional information, to discuss reasonable adjustments, or if you'd like a confidential discussion please contact our recruitment specialists .

For more information on UK SBS, please visit www.uksbs.co.uk .