Senior Team Leader

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Hours: 40 hours across 5 days per week including rotational weekends

Salary: £31,400 per annum

Atlas Hotels is hiring a Senior Team Leader right now at the Holiday Inn Express Edinburgh City West

Have you got previous experience of leading a team in a customer service environment? Great! The role of Senior Team Leader offers a huge amount of variety day to day.

Benefits include:

• Hotel rooms across our 58 hotels (Holiday Inn Express, Hampton by Hilton and Holiday Inn) at only £15 per night, with 50% off food and drink when staying for leisure
• Worldwide substantial employee discount at 5,000+ IHG Hotels across the globe
• A free stay worth £100 on your work anniversary every year plus a bonus cash payment as a 'thank you' for staying with Atlas Hotels
• Holiday allowance which increases with length of service
• Monthly cash rewards through our reward and recognition platform
• HSF Health Plan free for every employee, giving you money off dental/optical appointments and other health costs for you and your family
• Access to HSF Perkbox which provides deals and discounts from the biggest brands
• Online GP service, access to free counselling and wellness support with a 24 hour helpline
• Auto enrolment pension scheme through The Peoples Pension
• Employee referral programme paying out £500 for every great person you refer to us that passes their probation
• Employee of the Quarter programmes in every site and a prestigious annual awards ceremony
• A rota for the next 4 weeks, meaning you can work in hospitality but still have a life outside of work
• Free/discounted food when on shift
• Friends and family hotel discounts

What does a Senior Team Leader do?

The Senior Team Leader is the Hotel Operations' Manager (HOM) 'go to' person, contributing to the success of the site both in the absence of, and alongside, the HOM. The STL works closely with the HOM as part of the hotel management team, supporting the HOM by undertaking delegated tasks that focus on employee engagement and delighting guests, all whilst being responsible for running a profitable, safe and well-maintained hotel.

Your Team

• The STL is responsible for contributing to the performance, development and retention of the hotel team. You'll need to work closely with the HOM to make sure that between you, you know what makes your team tick and how to best to lead, motivate, recognise and engage them, utilising all the Atlas tools available to you.
• You'll ensure the smooth running of the day to day operation, making sure the team are in the right place at the right time to provide great service.
• You'll understand and role model the Atlas values, as well as challenge those that aren't meeting behavioural standards or need coaching to improve.
• You'll need to spend time with the team to communicate key focus areas and priorities.
• You'll be passionate about development and will nurture a learning culture in the hotel, supervising, coaching and guiding the hotel team on a daily basis.
• You'll support the HOM with recruitment when needed, and take the lead to ensure that new members of the team receive a thorough 'Atlas Hero' Induction and a positive probation experience.

Your Guests and Your Hotel

• In the absence of the HOM, the STL is the primary contact for the hotel and therefore responsible for ensuring that every guest they welcome to their hotel has a great experience, would stay again and would recommend the hotel to others.
• You'll need to be out front with your team, role modelling excellent guest interactions on a daily basis, supporting with service recovery where needed and making sure every guest leaves happy.
• You'll be up to date with guest feedback and understand trends, working with the HOM to create/execute action plans to increase areas of dissatisfaction/low score drivers.
• You'll support the HOM to ensure the hotel passes all evaluations and audits with flying colours.

Driving Growth

• You'll need to understand the key cost lines/targets for the hotel and work with the HOM to effectively drive towards achievement of these.
• You'll look to maximise Food and Beverage opportunities and take the lead on this in your hotel

Compliance

• You will work with the HOM to take a zero tolerance approach to non-compliance, ensuring all compliance standards are adhered to, including health and safety, employee mandatory training, GDPR and PCI, financial controls and audit procedures and Atlas Hotels' policies.

What you will need

• You'll need to have proven experience of supervising a successful team in a customer facing environment
• You'll be enthusiastic and positive, helping to engage the team behind the goals of the hotel
• Ideally you will have worked in an environment that operated within clear frameworks/ Standard Operating Procedures, and/or a set of brand standards
• You will need to be organised and systematic, effective at prioritising and multi-tasking to ensure the most important things always get done
• You'll need to be confident taking an autonomous approach when required and make decisions in the absence of the HOM
• The world of hotels is never simple! You'll need to be quick thinking, with the ability to problem solve and take action to resolve problems
• You'll be communicative, building effective relationships with employees at all levels across Atlas which you leverage when required
• You'll be confident to deliver both positive and constructive feedback to members of the team

So why not? Click 'apply' now to become our Senior Team Leader and enter into a World of Opportunity!

Atlas Hotels are Disability Confident Committed. This means that we have made a clear commitment to attracting disabled talent to our business, representing the needs of our guests, and contributing to employment equality.

We want to ensure that everyone can participate fully in the recruitment process. If you have an impairment or health condition, please contact HR at HR@atlashotels.co.uk to discuss any access or information requirements, or workplace adjustments that may support you.

If you would like to offer feedback on the application process please use the above email.