Senior Systems Support Officer

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Job Description

• Babergh and Mid Suffolk District Councils - Ipswich, Suffolk, IP1 2BX
• £36,124 - £42,708 per annum (pro rata for part time)
• Full Time, 37 hours per week
• Permanent

Full-time, part-time and job share opportunities will be considered.

What we are looking for

We are looking for a Senior Systems Support Officer to join our Public Protection Service. The successful person will share our values, commitment, and motivation to make a difference for our residents, clients, and communities.

About the role

• Support the Head of Public Protection and the Service to deliver effective outcomes in relation to service plans and corporate priorities/outcomes.
• Line Manager for a Systems Support Officer, planning and directing work.
• Develop, support and maintain 'Northgate M3/Assure' case management software (or any shared successor software) for Public Protection, Public Realm, Private Sector Housing and Customer Services.
• Develop, support, and maintain 'Rocktime Verso' case management software for Licensing.
• Responsible for operational introduction, management and strategic evolution of the Public Protection software and hardware including consulting with the supplier and ICT around introduction, upgrade, and ongoing maintenance.
• Lead implementation of new software and migration for the Service.
• Supporting role for corporate IT systems including website and intranet, including giving advice, guidance, e-government, and support to officers in Service on ICT matters.
• Responsible for training and cascading transformation and ICT system developments to the Public Protection Service, and other relevant internal and external stakeholders.
• Contribute to business and performance management support of the Public Protection Service as well as to other services using appropriate case and performance management software.
• Continuous review and improvement of ICT resources which may include project management and implementation of software and hardware.

About you

• Knowledge of Environmental Health and Licensing software i.e. M3/ Assure and/ or LalPac would be desirable.
• NVQ Level 4/A level or equivalent knowledge gained through experience.
• Considerable experience of managing, administrating, using, and operating Environmental Health software systems or similar software applications.
• Pro-active in identifying potential problem areas before they impact on service delivery and able to demonstrate a high degree of initiative in prioritising a busy, varied, and demanding workload.
• Awareness of both technical and non-technical Government and Industry standards and legislation affecting the delivery of ICT services.
• Ability to analyse and interpret reports and information and develop solutions to problems or issues raised by IT users.
• Ability to look beyond delivery of current IT support to align delivery with solutions that enable transformation.
• Has an attitude and approach that allows for flexibility to contribute to changing corporate priorities.

About us

Working together across our Councils and with our partners in the public, private and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk.

We are proud of the role we play in creating the environment, economy, and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work. With picturesque market towns, 60 conservation areas and with two National Landscapes within our districts, it is little wonder that we are consistently within the top 50 places to live in the UK.

Benefits of working for us

• Great opportunities for learning and development.
• Generous leave entitlement (equivalent to 26 days a year, increasing to 31 days after 5 years' service, plus bank holidays).
• Competitive Local Government Pension Scheme.
• Wellbeing Support Program
• Employee Assist Program
• Health Care Options

For more information, visit our Employee Benefits page (suffolkjobsdirect.org) and view 'The best things about working for Babergh and Mid Suffolk District Councils (youtube)' to find out what our employees say about working for us.

Our ways of working:

Work is what we do, not where we go! We are committed to working in a more Hybrid way, with a mix of office, home, and remote based working (Business needs permitting). This has worked well for us and is something we will be continuing with.

We are committed to supporting equality and diversity, Babergh and Mid Suffolk District Councils provide opportunity and ambition for all, supporting and enabling our people to deliver the best possible service for our residents.

For more information

If you wish to discuss the Hybrid working approach for this role, or for an informal discussion, please contact Tracy Howard - Head of Public Protection on (01449) 724845.

Please read the Job Description and Person Specification before applying for this job opportunity.

Senior_Systems_Support_Officer_2024_JD_and_JS.pdf

Closing date: 5.00pm, 24th February 2025.

When applying, please ensure:

• that you complete the application form as fully as possible with your employment and educational history as shortlisting will be based upon the application form and supporting statement only.
• your statement indicates how you meet each of the criteria in the 'Person Profile' section of the Job Description/Person Specification (JDPS).

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.

About the Team

How to apply

Step 1 - read the advert and the Job Description and Person Specification (JD and PS).

Step 2 - complete the Supporting Statement template

Step 3 - complete the online application and upload your statement.

Your statement needs to indicate how you meet the criteria in the 'Person specification ' section of the (JD and PS)

Your statement should:

• Be no more than 2 sides of A4
• use the template provided (other formats will not be accepted)
• be uploaded on your online application, as without this, your interest will not be progressed.