Senior Systems Implementation Specialist

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Job overview

An exciting opportunity has arisen for a Senior Systems Implementation Specialist. Initially for 12 months as a secondment or a fixed term contract.

This is a pivotal role that will see you lead implementation of clinical IT systems across the Trust in accordance with our digital strategy, ensuring integration and adoption across multiple areas.

Key projects you will work on include 'Narrative' (a clinical noting replacement) and Vitals e-Obs rollout to new areas, as well as extra functionality like indwelling devices. We are also replacing our Theatres system. You will play a key role in routine system upgrades, testing/training and helping to develop BCPs, SOPs and clinical safety cases.

A requirement of the role is the ability to speak with clinicians to understand their processes, and the ability to translate into digital workflows. You should be comfortable with adapting your schedule at short notice and occasionally outside of normal 'office' hours. This is a predominately an on-site role, with some opportunity for remote working.

This role entails project management and supplier interaction so you should be organised and confident at pushing back to suppliers when necessary. You should also be confident at questioning the status-quo in relation to areas we need to digitise and will often need to persuade and influence to effect change.

Please note vacancy may close earlier if sufficient applications received.

Please contact us for informal discussions about the role.

Main duties of the job

• Act as a senior system implementation specialist, developing expert knowledge of clinical IT systems, in particular the acute EPR (System C CareFlow)
• Project manage projects and programmes of work to implement new systems or enhance existing ones
• Lead and guide a wide range of clinical and operational users to affect change through the use of health care systems
• Present at meetings proposed IT changes where there may be conflicting opinions
• Provide system expertise to guide and influence use of systems
• Ensure changes in process through use of IT systems align with the Trust's IM&T and other Trust strategies
• Work closely with CCIO, CNMAHPIO as well as AD Patient Systems to ensure a co-ordinated approach to IT strategy, implementation and updates
• Provide IT input into Business cases as required, providing advice and guidance in the selection of new systems, exploring with software suppliers any expenditure in relation to new systems and validating whether the costs are required and/essential or desirable.
• Identify IT solutions to patient related software system issues
• Write or provide input into SOPs, BCPs, clinical safety cases
• Analyse, diagnose complex system faults for a number of clinical software applications
• Provide active management of Trust's assets through the escalation and management of software issues, particularly in relation to software being not fit for purpose or representing a clinical risk

Working for our organisation

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
For more information, please access the following link: https://www.whittington.nhs.uk/

Detailed job description and main responsibilities

Main Duties

Act as a senior system implementation specialist with high level of EPR system expertise and knowledge as part of the Patient Systems Team.

Manage and plan projects or programmes of work either to implement new systems or significant enhancements to existing systems.

Manage multi-strands of projects or programmes of work.

To be responsible for the planning/review/update of a number of projects/programmes of work.

Lead and guide a wide range of clinical and operational users to affect change through the use of health care systems. This will be users at all levels throughout the organisation with varying levels of understanding and where there may be barriers to understanding the changes being made.

Attend meetings to discuss proposed IT changes where there may be conflicting opinions providing highly specialist advice and guidance e.g. patient safety committee, clinical advisory group, Innovation Digital Transformation Group (IDTG), Information Governance Committee (IGC) and Trust Management Group (TMG).

Providing high level system expertise to guide and influence corporate and clinical use of systems and requirements for new systems.

Work with managers to influence and negotiate IT priorities.

Ensure changes in process through use of IT systems align with the Trust's IM&T and other Trust strategies.

Work closely with CCIO, CNMAHPIO as well as AD Patient Systems to ensure a co-ordinated approach to IT strategy, implementation and updates.

Provide IT input into Business cases as required, providing advice and guidance in the selection of new systems, exploring with software suppliers any expenditure in relation to new systems and validating whether the costs are required and/essential or desirable.

Identify IT solutions to patient related software system issues.

Write or provide input into SOPs in relation to new or different ways of working as result of software changes or new system implementation.

Analyse, diagnose complex system faults for a number of Patient System Software Applications to all users throughout the Trust.

Provide active management of Trust's assets through the escalation and management of unresolved software issues, particularly in relation to software being not fit for purpose or representing a clinical risk. Liaising with software suppliers and Assistant Director IM&T in relation to this.

Deputise for AD IM&T (Patient Systems) as required.

Training and team member support

Provide specialist training to other Patient System Team members on new systems or new functionality as well as to users across the organisation when rolling out new software or system updates.

Ensure other team members are kept up to date with changes so that they are able to carry out first and second line support.

Provide guidance and support to other team members as in-depth system specialists.

Help other team members gain skills in new systems or functionality so that they can take on more complex support tasks (liaising with Head of Patient Systems).

Allocate work as required in resolution of support issues or in relation to new projects or system updates in liaison with Head of Patient Systems/Assistant Director IM&T.

Other duties

Liaise with suppliers, users and IM&T teams and carry out any testing required ensuring a speedy resolution to problems

Monitor system performance and other issues, escalating recurrent or major problems or patterns to the Head of Patient Systems or Assistant Director of IM&T (Patient Systems).

Work closely with users and or IM&T teams in developing objectives for improving systems and identifying potential of ways of resolving problems

Systems Development and Testing

Lead and test design test plans for upgrades of new systems ensuring that systems are fit for purposed and present no clinical risks.

Testing new software releases in line with the test plans and advising software suppliers of any problems with the new the software or software versions

Ensure that the production of software changes documentation is carried out

Discuss the impact of software changes upon service with appropriate managers and providing guidance as to best software configuration required for service

Advise users of changes in software functionality and providing support when a new version is newly installed

Providing a lead to users other IM&T teams in the implementation of new software versions as required

Management

Act as a project manager in respect of planning software implementation, software modifications and/or software upgrades as required.

Take responsibility for workload and deadlines, ensuring tasks are completed in accordance with overall Workload plans and Service Level Agreements.

Manage, develop and document support procedures in accordance with Trust Policy and departmental initiatives, identifying and actioning development requirements

General

Keep up-to-date with operational developments throughout the hospital, highlighting any changes, which may have an impact on the way in which data is collected on patient systems.

Keep up-to-date with clinical guidelines and or software developments which may have a bearing on the way in which systems are used.

Keep up-to-date with working practices (and changes therein) in order to support and/or train users of systems effectively

Keep up-to-date with IM&T work plans, and the team's contribution to the IM&T directorate

Keep up-to-date with Information Governance and advising users of its impact in relation to the use of systems

Contribute to the development of policies and practices in order to continually improve the service.

Person specification

Education

Essential criteria

• Degree in Health Informatics (IM&T) or a related subject, or equivalent relevant experience within a healthcare setting
• PRINCE2 at practitioner level

Desirable criteria

• NHS clinical safety training (NHS Digital)

Experience

Essential criteria

• Experienced project manager of IT systems in clinical environments (preferably NHS)
• Experience of managing upgrades and testing cycles of an acute EPR
• Demonstrated experience of change management
• Experiencing of providing user training particularly groups and in a clinical environment
• Experience of providing system support for a large acute PAS/EPR

Personal attributes

Essential criteria

• Demonstrated ability to explain complex information to non-technical users
• Demonstrated ability to prioritise based on the needs of the organisation
• Must be comfortable in clinical environments and dealing with clinicians

SAFEGUARDING CHILDREN AND ADULTS

To comply with the Trust's Safeguarding Children and Adults policies, procedures and protocols. All individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people and vulnerable adults This will require you to:

• Ensure you are familiar with and comply with the London Child Protection Procedures and protocols for promoting and safeguarding the welfare of children and young people.

• Ensure you are familiar and comply with the London Multi Agency Safeguarding Vulnerable Adults Pan London Procedures.

• Ensure you are familiar and comply with local protocols and systems for information sharing.
• Know the appropriate contact numbers and required reporting lines.
• Participate in required training and supervision.
• Comply with required professional boundaries and codes of conduct

Whittington Health is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.

Your application form -

1. Provide only business email address for your referees - we are unable to request references from yahoo, Hotmail, Gmail accounts.
2. Make sure you to include all evidence of where you meet the essential requirement on the jobs description as this forms the base of our shortlisting criteria.

Our processes -

1. Closing dates are given as a guide; we are within our right to close adverts early so please ensure you submit your application as soon as possible to avoid delay.
2. If you do not hear from us up to 3 weeks after the closing date of the job unfortunately this means you have not been successfully shortlisted for interview. If your require feedback on your application please contact the appointing manager detailed in the body of the advert.
3. Please check your emails regularly as all correspondence from us will be via trac.systems - occasionally these emails will go into your Junk folder.
4. Employment at Whittington Health is offered subject to successful completion of a 6 month probationary period for all staff with the exception of GMC Registered Doctors.

Other important information -

• Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system.
• Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
• In submitting an application form, you authorise Whittington Health NHS Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed to the post.

If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a "selfie" using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk

Please note that during the recruitment process your Identity Documentation (i.e. passport, driving licence, visa, etc.) will be scanned using a device which recognises UV, Infrared and Machine Readable Zone security features of the documents provided

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

We would welcome applications from individuals who are from underrepresented groups in the organisation

Employer certification / accreditation badges

Documents to download

• JD and PS (PDF, 400.4KB)
• Whittington Probationary Policy (PDF, 298.0KB)
• Whittington Employment Promise (PDF, 22.4KB)