Senior System Administrator (eMeds) - ICT

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Detailed job description and main responsibilities

Key tasks and responsibilities are listed below but are not exhaustive -

• Providing second and third-line support for eMeds system support calls escalated via the ServiceDesk or directly
• Understanding and interpreting the complex issues presented by end users to ensure an appropriate response
• Performing diagnostic testing to identify sources of reported faults
• When faults cannot be resolved internally, liaising with the 3rd party supplier to achieve a resolution quickly
• Communicating the next steps to the end user concisely and ensuring all stakeholders are aware of implications and any other complexities
• Maintaining records on the ServiceDesk of all communications, next steps, and outcomes
• Resolving complex and sometimes sensitive issues that cannot be resolved by the ServiceDesk
• Maintaining documentation as required
• Standard Operating Procedures
• User Guides
• Process documents
• Liaise with the relevant senior managers throughout the Trust regarding change requests for the Trusts eMeds and Datix systems
• Provide advice to other departments and project managers regarding the development of new systems which impact eMeds and Datix
• Assist with testing programmes for new functionality, upgrades, and after downtime
• Liaising with end users and other departments to arrange system maintenance during planned and unplanned downtime
• Provide limited basic training to end users

General responsibilities

• To work closely with the support teams to deliver the ICT Strategy and replacement clinical system within the context of national ICT and other related strategies and policy documents
• To be committed to delivering the vision for ICT across the Trust working with the appropriate personnel to achieve successful implementation.
• To work towards developing and maintaining good working relationships within the department, the Trust and wider community within which we work.
• Maintain an up-to-date knowledge and understanding of NHS Information requirements as they apply to the Trust and our systems by attending conferences, workshops, presentations and training events.
• To participate in regular personal development reviews
• To comply with all Trust policies and procedures as they apply
• To undertake any additional duties as directed by the Information systems manager and Head of ICT

Management responsibilities

• To provide accurate advice to health professionals and managers both written and verbal
• To provide excellent organisational and liaison skills and work with information department staff, clinicians, managers and other staff at all levels within the organisation
• To assist the Systems Configuration Lead - eMeds with the selection and recruitment of staff within the eMeds and Datix Teams
• Training new members of staff
• To deputise for the System Configuration Lead eMeds in their absence
• Ensure that the roles of direct reports are well defined and jobs are designed to motivate and encourage the development of all staff
• Ensure that the performance of direct reports is actively managed through the Trust's Performance Development Review System ensuring they receive effective supervision to optimise their performance
• Responsible for undertaking appropriate action with direct reports, in relation to any discipline, grievance, poor performance and sickness issues, in accordance with the Trust's policies and procedures
• To ensure staff are aware and comply with all aspects of health and safety at work
• Promote teamwork, communication and development within the ICT department.

Person specification

Knowledge & Experience

Essential criteria

• 4 years NHS experience

Knowledge & Experience

Essential criteria

• High level of computer literacy using Word and Excel

Desirable criteria

• Ability to use SSRS reports
• Ability to use SQL reports

Knowledge & Experience

Desirable criteria

• ICT Support experience
• Specialist knowledge of EPMA systems such as Optum/eMis

Knowledge & Experience

Essential criteria

• Excellent communication skills
• Excellent organisational skills

We are committed to creating an inclusive workplace that welcomes and supports individuals of all abilities. Remember, if you meet the minimum criteria for this role and you have a disability, you can be guaranteed an interview under the Disability Confident Scheme - Please ensure you select this on your application form. We would encourage you to be open about your needs so we can work with you to design a comfortable and accessible interview experience. Any information you provide regarding a disability or a need for adjustments will be treated in confidence and will only be shared with colleagues who are supporting this request.

If you require any adjustments to participate fully in the interview process, please let us know by adding the relevant details when scheduling your preferred interview date and time. Please feel free to contact the appointing manager to discuss your needs.

We encourage applicants to contact the hiring manager before their interview, if they have any questions about the role or the process. This is a great way to get clarity and prepare effectively for the interview.

If you have declared you are part of the armed forces community, you may be asked to provide evidence during the recruitment process. If you misrepresent this information, your offer may be withdrawn. For Armed Forces specific support, see our webpage: https://oxleas.nhs.uk/armed-forces-community/

Use of Artificial Intelligence (AI)

If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting information section. While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you're applying for. There is also a risk that it can generate false or misleading information. AI-generated job applications can often be generic, impersonal and may not accurately reflect your qualifications, knowledge, skills, and experiences. It is crucial that you personalise your supporting statement by articulating these in your unique voice. Relying solely on AI to write your application or supporting information section is not advocated by Oxleas NHS Foundation Trust and could negatively impact your chances of success in the application process.

We monitor applications for any behaviour that could create an unfair advantage, and we check all references carefully. You are likely to be tested on your experience at interview, so be honest and make sure all the information in your application is correct. Please note that the use of Artificial Intelligence (AI) is prohibited during the interview process.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high volume of applications. Please complete and submit your application in good time to avoid disappointment.
Documents to download

• Job Description & Person Specification (PDF, 624.3KB)
• Important Additional Information For Candidates (please read carefully) (PDF, 160.6KB)
• Privacy Notice for Staff (PDF, 268.6KB)
• Staff Benefits (PDF, 2.5MB)