Senior Surveyor/Associate Director (FTC/Perm)

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This role is full time and we have an opportunity for either a permanent or fixed-term role.

This role will be hybrid working and based in our Oxford office.

Role Purpose

CBRE are looking for an exceptional individual to join our Midlands & South Property Management Team Associate Director level, based in the Oxford office. You will need previous experience in managing grade A offices, retail, leisure, and industrial use and have a strong focus on client relationships and customer service.

The team across the Mids & South have ambitious plans to grow through existing and new clients. The team is friendly, sociable, and dynamic and offers several opportunities including:

• Interested and varied work across asset classes for high profile national clients.

• Client facing role with the opportunities to lead client relationships and grow instructions.

• Structured training and career progression

• A strong internal support network.

Key Responsibilities

• Manage the transition of client/properties in and out of CBRE management
• Responsibility for compliance relating to sites under their control, taking action or escalating any issues relating to non-compliance
• Carry out property inspections
• Responsibility for preparing data for client meetings
• Attending client meetings, ensure recording of minutes and carrying out of actions arising
• Reading of leases and ensuring accurate data is maintained on the property management system
• Ensure rent demands are raised accurately and on time
• Provide recommendations to clients to recover rent and other sums due under the lease terms
• Responsibility for arranging and chairing occupier meetings and occupier liaison as required
• Identify opportunities for providing additional services to clients and provide appropriate recommendations.
• Ensure recording of minutes of occupier meetings and 1-2-1 meetings are completed and all actions arising from the meeting are dealt with
• Ensure client reports are prepared to the correct specifications and issued to clients in accordance with agreed timescales, subject to approval by line manager
• Ensure all tenant application fee invoices are raised and paid promptly
• Review tenant applications and prepare client recommendations
• Work with the on-site facilities teams to review and obtain approval of service charge budgets
• Responsibility for taking the appropriate action in response to any legal notice received in relation to a managed property
• Review service charge cash flows and budgets subject to client requirements
• Approve service charge year end reconciliations in accordance with RICS guidelines / client instruction
• Take appropriate action for all forthcoming lease diary events

Person Specification/Requirements

• Ideally RICS qualified although property management experience is considered more important
• Constantly updating knowledge of legislation relating to property management
• Able to build and maintain client relationships and internal relationships with other service lines
• Use and grow knowledge of law relating to property management in order to make recommendations to the client
• Ability to understand and grow knowledge of the clients' investment objectives
• Be able to recognise opportunities for selling additional services to clients, including cross-selling
• Able to build and maintain tenant / customer relationships
• Be able to apply legal principles of tenant applications for consent and the processes to be followed
• Apply the principles of service charge management to ensure compliance with all regulatory and procedural requirements including the terms of the lease
• Able to work as part of a team, supporting other team members and assisting the lead Director in the department in the running of the team
• Be fully conversant with, and adhere to, the rules and procedures contained in the Company's FCA Insurance Business Compliance Manual
• Explore opportunities for new business generation and be an efficient presenter

Working at CBRE

When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mind-set is encouraged. You'll realize your potential with challenging work, fast-paced assignments, an environment of constant learning and commitment to results. To enable your success, we provide the best tools, training and leaders in the industry.

Our collaborative culture is built on our RISE values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Creating the real estate solutions of tomorrow, so businesses and people thrive. This informs everything we do-from diversity, equity, and inclusion to sustainability initiatives to workplace safety and wellbeing.

At CBRE, we believe that the more perspectives we have, the more dimensions we see. We welcome people with different backgrounds and experiences across industries to apply for open positions even if you do not match every element of the required skills. To discover more about what it's like to work at CBRE, visit Life at CBRE

About CBRE

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2023 revenue). The company has more than 130,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.

Equal Opportunities

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. For information about accommodations we can make during the recruitment process, please visit: https://www.cbre.co.uk/careers/accommodations